Reservations and Revenue Strategist

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo
Role Summary

We are seeking a highly skilled Reservation / Revenue Analyst to join our team at Emapta. This role is responsible for managing hospitality sales reservations and acting as the point of contact between clients and our team.

Key Responsibilities
  • Implement and manage hospitality sales reservations to ensure the best guest experience.
  • Serve as the liaison between clients and Emapta from contract signing to guest arrival.
  • Collaborate with the Sales and Property teams to ensure guests receive an exceptional experience.
  • Maintain comprehensive knowledge of rate plans, room types, and products across all assets.
  • Proactively communicate with Property Teams to prepare them for hospitality sales guests' specific needs.
  • Review all reservations to ensure correct rate plans, accurate billing information, and proper communication with cross-functional partners.
  • Manage new and existing reservations from internal stakeholders, including corporate and group bookings.
  • Operate as the inventory gatekeeper by performing basic analyses of room nights, rates, and revenue statistics.
  • Prepare and distribute daily, weekly, and monthly inventory usage reports.
Requirements
  • Proficiency in fundamental computer skills, including word processing, Microsoft Excel, PowerPoint, and Outlook/Teams.
  • Experience with Apaleo, Monday.com, and Hubspot CRM is a plus.
  • Self-starter and results-driven, able to work independently and develop creative solutions to complex problems.
  • Systematic and process-oriented mindset with strong administrative skills.
  • Comfortable with change and an exceptional problem-solver, thriving in dynamic and ever-changing environments.
  • Strong individual contributor with a team-oriented mindset.
  • Capable of working autonomously while effectively managing upwards.
  • Compassionate and dedicated to supporting guests throughout their journey.
  • Accountable with a bias for action, taking ownership of tasks and responsibilities.
  • Detail-oriented, ensuring accuracy in data collection and entry.

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