Senior Customer Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Kaizen Gaming Group A tiempo completo

Kaizen Gaming Group, a leading global GameTech company, operates in 17 markets with 2 brands. Our mission is to provide an exceptional experience for millions of customers worldwide. As a diverse team of over 2,500 Kaizeners from 40+ nationalities across 3 continents, we're proud to be among the Best Workplaces in Europe and certified Great Place to Work.

About the Role

The Junior Back Office Agent plays a vital role in supporting our back office functions to deliver outstanding customer experiences. Key responsibilities include handling essential tasks for smooth business operation, providing support to internal functions, and tracking current issues to solve problems.

  • Respond to customer inquiries via email and Jira tickets;
  • Collaborate with internal stakeholders to ensure top-notch customer support;
  • Conduct brand reputation analysis;
  • Identify opportunities for process improvement;
What We're Looking For

We seek candidates with:

  • Advanced communication skills;
  • Active listening: giving full attention to others, asking questions, and responding accordingly;
  • Written expression: clearly communicating information and data in writing;
  • Service orientation: actively seeking ways to assist customers;
  • Proficiency in computer applications and Microsoft Office / G Suite;
  • Relevant working experience, such as prior customer service roles;
  • Ability to work flexible shifts;
  • Fluency in Spanish and strong English communication skills.
Compensation and Benefits

We offer a competitive salary of approximately $45,000 per year, depending on location, as well as benefits that promote work-life balance and professional growth.



  • Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job Overview: Bruntwork is seeking a dedicated Customer Support Specialist to join our team. As a key member of our remote support team, you will play a vital role in ensuring exceptional customer experiences through timely and efficient communication.Estimated Salary: $45,000 - $55,000 per annum, depending on experience.


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    About the RoleWe are seeking a highly skilled and dedicated Senior Technical Support Specialist to join our team at SupportYourApp.This is an exceptional opportunity for a technical professional to work with clients from over 30 countries, speaking more than 60 languages, and contributing to the success of our premium outsourced customer support services.


  • Bogotá, Bogotá D.E., Colombia Hireroo A tiempo completo

    About HirerooHireroo is a dynamic organization that values innovation and customer satisfaction. Our mission is to provide exceptional support to our players, ensuring their experience with us is nothing short of remarkable.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Service...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    BruntWork is a dynamic food production and delivery company, offering an exciting opportunity for a Bilingual Customer Support Specialist to join our team.Job OverviewWe are seeking a highly skilled and experienced Bilingual Customer Support Specialist to provide exceptional customer service in both English and Spanish. As a key member of our customer...


  • Bogotá, Bogotá D.E., Colombia Sutherland Global Services Sgs A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Multilingual Customer Support Specialist to join our team at Sutherland Global Services Sgs. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in the Banking Industry.


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    We are seeking a skilled Customer Support Specialist to join our team at SupportYourApp. This role offers an exciting opportunity to provide exceptional technical assistance to clients worldwide.The ideal candidate will have excellent communication skills, both written and spoken, as well as experience in customer support. Analytical and research skills are...


  • Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    We are seeking a highly skilled Customer Support Specialist to join our busy service desk at Autocab, where customer care is our top priority.This role offers opportunities to grow and excel within the business by providing 1st point of contact support for our UK customers via email, telephone, and in-person.As a Customer Support Specialist, you will be...


  • Bogotá, Bogotá D.E., Colombia TransUnion A tiempo completo

    Job Title: Customer Support Operations SpecialistDescription: Are you looking for a challenging role in customer support operations? As a Customer Support Operations Specialist at TransUnion, you will be responsible for delivering timely and accurate results to the team, analyzing data, and identifying areas for improvement.Key Responsibilities:Negotiate and...


  • Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo

    Job SummaryAt Somewhere, we are seeking a skilled Tier 2 Technical Customer Support CG to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our customers through various channels.Key Responsibilities:Provide empathetic and timely support to customers through email, live chat, and...


  • Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Job Summary:The Senior Technical Support Specialist will provide expert technical assistance to customers of NICE products, ensuring high levels of customer satisfaction and resolving complex technical issues in a timely manner.Key Responsibilities:Provide technical support to customers via various channels, including phone, email, and web contact...


  • Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completo

    About the OpportunityWe are seeking a highly skilled Global Customer Support Specialist to join our team. In this role, you will play a crucial part in delivering exceptional customer service and support across multiple time zones.Key ResponsibilitiesProvide top-notch customer support and resolve inquiries promptly and effectively.Coordinate expert...


  • Bogotá, Bogotá D.E., Colombia Gensler A tiempo completo

    Company OverviewGensler is a leading architecture and design firm committed to delivering best-in-class design and services.About the RoleWe are seeking an experienced Senior Technology Support Specialist to join our team. This role will be responsible for providing technical support and assistance to staff members, ensuring they have the necessary tools and...


  • Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

    About UsAcronis is a global leader in cyber protection, providing innovative solutions for managed service providers, small and medium businesses, and enterprise IT departments. Our all-in-one cybersecurity, data protection, and endpoint management solutions ensure business continuity and data integrity.Job OverviewWe are seeking an experienced Senior...


  • Bogotá, Bogotá D.E., Colombia Sirius Support A tiempo completo

    About Sirius SupportSirius Support is a leading provider of customer support services, offering flexible and remote work opportunities. Our organization is built on the principles of innovation, collaboration, and employee development.Estimated Salary: $45,000 - $65,000 per annumThis role offers a competitive salary, reflecting the importance of this...


  • Bogotá, Bogotá D.E., Colombia Radware A tiempo completo

    Technical Support Specialist    Radware is a leading provider of cyber security and application delivery solutions. We are seeking a Technical Support Specialist to support our customers by providing effective technical support and ensuring the success of our organization.    As a Technical Support Specialist, you will support Radware products...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Purpose & Overall Relevance for the Organization:Support the business in achieving sales and market strategy objectives. Ensure a reliable, adequate, and competitive end-to-end service level for all assigned account pools and drive assigned projects within AO NAM.Responsibilities:Assist in providing customer service support to all assigned customers in...


  • Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our post-sales team at Activate Talent.As a Technical Support Specialist, you will play a vital role in collaborating closely with engineering, sales, customer success, and directly with customers to resolve technical challenges.Key ResponsibilitiesProvide first-line support...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Remote Customer Support Job OpportunityThis is a remote position offering an exciting chance to immerse yourself in the vibrant world of international music business.40 hours per week, Monday to Friday, 9AM to 6PM PST (1:00 AM - 10:00 AM Manila Time), including 1 hour unpaid break.Company OverviewA pioneering international company revolutionizing the music...


  • Bogotá, Bogotá D.E., Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader dedicated to empowering manufacturers to achieve greater productivity, sustainability, and agility.We seek a talented and skilled professional to join our team as a Technical Support Specialist.This role involves working on complex issues where analysis requires the evaluation of identifiable factors. You...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job Summary:We are seeking a highly motivated Senior IT Support Specialist to join our team in Bogota. This is an exciting opportunity for individuals who enjoy working in a dynamic environment and have excellent problem-solving skills.About Scotiabank:Scotiabank is a leading bank in the Americas, guided by our purpose: