Senior Customer Support Specialist
hace 2 semanas
Kaizen Gaming Group, a leading global GameTech company, operates in 17 markets with 2 brands. Our mission is to provide an exceptional experience for millions of customers worldwide. As a diverse team of over 2,500 Kaizeners from 40+ nationalities across 3 continents, we're proud to be among the Best Workplaces in Europe and certified Great Place to Work.
About the RoleThe Junior Back Office Agent plays a vital role in supporting our back office functions to deliver outstanding customer experiences. Key responsibilities include handling essential tasks for smooth business operation, providing support to internal functions, and tracking current issues to solve problems.
- Respond to customer inquiries via email and Jira tickets;
- Collaborate with internal stakeholders to ensure top-notch customer support;
- Conduct brand reputation analysis;
- Identify opportunities for process improvement;
We seek candidates with:
- Advanced communication skills;
- Active listening: giving full attention to others, asking questions, and responding accordingly;
- Written expression: clearly communicating information and data in writing;
- Service orientation: actively seeking ways to assist customers;
- Proficiency in computer applications and Microsoft Office / G Suite;
- Relevant working experience, such as prior customer service roles;
- Ability to work flexible shifts;
- Fluency in Spanish and strong English communication skills.
We offer a competitive salary of approximately $45,000 per year, depending on location, as well as benefits that promote work-life balance and professional growth.
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