Global Process Excellence Lead

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Ttec A tiempo completo

We are seeking a skilled Global Process Excellence Lead to join our team in Colombia. As a key member of our organization, you will play a critical role in driving process improvement initiatives across our global company footprint.



About TTEC

TTEC is a global company dedicated to delivering exceptional customer experiences through a combination of humanity and technology. With over 30 years of experience, we have helped numerous iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences.



At TTEC, we believe in the power of diversity and inclusion. We strive to create a workplace where all employees feel valued, respected, and empowered to bring their unique perspectives and ideas to the table. Our commitment to diversity, equity, and inclusion is at the heart of everything we do.



Job Summary

The Global Process Excellence Lead will lead and manage globally spanned and/or client-facing process improvement initiatives with cross-functional teams. You will contribute to the success of the business by providing recommendations for internal standardization and process improvement needs across our global company footprint.



Key Responsibilities

Develop and maintain reports that enable the management of continuous performance improvement and operational excellence.



Monitor and maintain improvements via robust control planning and compliance measures.



Communicate ongoing project performance with management at various levels of the organization and participate in the planning and development of client-facing presentations with supporting tools and documentation.



Recommend process standards to ensure consistent methodology and provide Lean Six Sigma educational support to the organization.



Coach prospective students through our Lean Six Sigma Education offerings (White Belt, Yellow Belt, Green Belt).



Support departmental improvements such as tools, templates, processes.



Requirements

To be successful in this role, you will need:





  • A college degree or equivalent experience.

  • Certification as Lean and/or Six Sigma Black Belt.

  • Experience in process improvement methodology.

  • Experience managing cross-functional teams and leading global improvement initiatives.

  • Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project).

  • Proficient in Minitab or other statistical software.



What We Offer

At TTEC, we offer a supportive and inclusive work environment that fosters career growth and professional development. You can expect:





  • A competitive salary of $85,000 - $110,000 per year, depending on experience.

  • A comprehensive benefits package, including paid time off, wellness and healthcare benefits.

  • Ongoing training and education opportunities to enhance your skills and career prospects.

  • A dynamic and global team of professionals who share your passion for delivering exceptional customer experiences.



About the Location

Our Bogota office is a hub for innovation and collaboration, with a talented team of professionals working together to deliver exceptional customer experiences. As a Global Process Excellence Lead, you will have the opportunity to work with a diverse range of clients and stakeholders, driving process improvement initiatives that impact the business globally.



We value diversity and inclusion in our workplace and strive to create a culture that is welcoming and inclusive of all employees. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.


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