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Client Onboarding Senior Analyst
hace 2 semanas
Job Overview:
Citi is a leading global bank with operations in over 160 countries. We are seeking a highly motivated and experienced professional to join our Institutional Client Onboarding team as a Client Onboarding Senior Analyst.
About the Role:
- We are responsible for onboarding new clients, managing account opening and maintenance processing, and ensuring compliance with regulatory requirements.
- This role involves working closely with internal teams, including sales, risk management, and compliance.
- You will be responsible for analyzing complex issues, determining new work procedures, and ensuring awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- As a member of our team, you will have the opportunity to work on high-profile projects, develop your skills, and contribute to the success of our business.
Key Responsibilities:
- Responsible for customer interaction, documentation issuance, review, and system setups.
- Demonstrates high-level diligence, motivation, and organizational skills.
- Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
- Performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities.
- Ensures account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements.
- Delivers very high-quality service to customers and internal partners.
- Manages cross-functional relationships with all teams.
- Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
- Consistently delivers high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
- Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- Establishes and maintains close working relationships with clients and within the team to facilitate an open and direct communication of issues, needs, queries, etc.
- Embarks on continuous on-the-job training for end-to-end product knowledge.
- Understands client requirements and implements them correctly.
- Monitors customer satisfaction and service levels, driving process changes.
- Provides innovative solutions to clients.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Ensures a strong and robust processing environment with effective controls.
