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Content Moderator Team Lead

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Centro (Ortnec) A tiempo completo

We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup.

Our product is a trailblazer in the clip marketplace delivering authentic content from studios to consumers worldwide. The Team Lead oversees daily operations, ensuring efficiency, accuracy, and alignment with trust and safety policies.

This role provides direct support to team members, guiding them through complex cases, monitoring performance, and reinforcing best practices. The Team Lead is responsible for scheduling, workflow management, and reporting key moderation trends to leadership.

Responsibilities:

  • Supervise daily operations, ensuring team members meet accuracy, productivity, and compliance standards.
  • Provide guidance on complex cases, clarifying policy interpretations and reinforcing best practices.
  • Monitor team performance, tracking key metrics and offering feedback to improve efficiency.
  • Assist with scheduling and workflow management, ensuring balanced workloads and timely task completion.
  • Support training efforts, helping onboard new team members and reinforcing ongoing learning initiatives.
  • Collaborate with senior leads and managers to report trends, enforcement challenges, and areas for improvement.