Advanced Technical Support Specialist
hace 2 semanas
Sombra Inc. is seeking a highly skilled DevOps Engineer for Continuous Improvement to join our team in Colombia.
This role plays a vital part in ensuring the stability and efficiency of our systems, applications, and processes.
Responsibilities- Evaluate and improve system performance using modern DevOps/SRE and cloud technologies.
- Assist with software deployments during and after hours, ensuring seamless transitions.
- Collaborate with global team members across the GAM footprint to resolve complex system issues.
- Maintain application compliance with enterprise standards, guaranteeing scalability and reliability.
- Oversee batch processing, including troubleshooting, issue remediation, and source system updates.
- Create and update support documentation, as well as training materials for new applications, processes, and system changes.
- Set up and leverage monitoring and alerting tools to ensure application health and uptime.
- Troubleshoot technical issues, ensuring proper handoff from development teams.
- Track and resolve incidents and problems following ITIL standards.
- Paid Day Off: 10 working days within an individual year.
- Unpaid Days Off: Up to 15 working days within an individual year.
Professional Growth Opportunities:
- Dedicated professional training – 50% reimbursement of professional training costs.
- Sombra University courses – access to various learning opportunities.
- Sombra Around Tech – community attendance, uniting engineers and experts.
- Mentorship program – available upon request.
- UDEMY online course platform – stay updated on the latest technologies and programming languages.
- English courses and Speaking Club – attend English classes twice a week in small groups.
Additional Benefits:
- Work equipment compensation (Laptop, monitor, and small devices).
- Referral reward for recommending qualified candidates.
- Public Holidays – celebrate 18 statutory holidays in Colombia.
- Sombra events – participate in traditional company events.
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