Advanced Technical Support Specialist

hace 2 semanas


Medellín, Antioquia, Colombia Sombra Inc. A tiempo completo
Job Description

Sombra Inc. is seeking a highly skilled DevOps Engineer for Continuous Improvement to join our team in Colombia.

This role plays a vital part in ensuring the stability and efficiency of our systems, applications, and processes.

Responsibilities
  • Evaluate and improve system performance using modern DevOps/SRE and cloud technologies.
  • Assist with software deployments during and after hours, ensuring seamless transitions.
  • Collaborate with global team members across the GAM footprint to resolve complex system issues.
  • Maintain application compliance with enterprise standards, guaranteeing scalability and reliability.
  • Oversee batch processing, including troubleshooting, issue remediation, and source system updates.
  • Create and update support documentation, as well as training materials for new applications, processes, and system changes.
  • Set up and leverage monitoring and alerting tools to ensure application health and uptime.
  • Troubleshoot technical issues, ensuring proper handoff from development teams.
  • Track and resolve incidents and problems following ITIL standards.
We Offer:
  • Paid Day Off: 10 working days within an individual year.
  • Unpaid Days Off: Up to 15 working days within an individual year.

Professional Growth Opportunities:

  • Dedicated professional training – 50% reimbursement of professional training costs.
  • Sombra University courses – access to various learning opportunities.
  • Sombra Around Tech – community attendance, uniting engineers and experts.
  • Mentorship program – available upon request.
  • UDEMY online course platform – stay updated on the latest technologies and programming languages.
  • English courses and Speaking Club – attend English classes twice a week in small groups.

Additional Benefits:

  • Work equipment compensation (Laptop, monitor, and small devices).
  • Referral reward for recommending qualified candidates.
  • Public Holidays – celebrate 18 statutory holidays in Colombia.
  • Sombra events – participate in traditional company events.


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