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Remote Logistics Coordinator

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

**About the Role**

Bruntwork is seeking a highly skilled Remote Logistics Coordinator to join our team. As an Evening Customer Support Representative, you will play a critical role in ensuring seamless service delivery during crucial evening hours.

This position offers unique exposure to global operations while working remotely with cutting-edge systems. You will be empowered to make critical decisions, solve complex problems, and directly impact the success of international shipping operations.

Responsibilities:

  • Drive exceptional customer experiences by managing incoming inquiries and providing solutions for transportation needs
  • Orchestrate real-time dispatch operations, ensuring efficient coordination between customers and drivers
  • Take ownership of problem-solving for time-sensitive logistics challenges
  • Process and prioritize transportation orders with attention to detail and urgency
  • Maintain clear, professional communication with both customers and drivers
  • Utilize advanced logistics systems to track and manage shipment details
  • Create detailed documentation of all customer interactions and operational decisions

Requirements:

  • Excellent English communication skills with a professional phone presence
  • Proven track record in customer service and logistics support
  • Demonstrated ability to thrive in fast-paced environments
  • Strong problem-solving skills and decision-making capabilities
  • Proficiency with computer systems and ability to learn new technologies quickly
  • Reliable internet connection for remote work
  • Ability to work independently during evening hours
  • Excellent attention to detail and organizational skills