Senior Support Software Engineer

hace 4 semanas

Perímetro Urbano Barranquilla, Colombia AgileEngine A tiempo completo
About AgileEngine

We are a fast-growing company, ranked as one of the top dev shops according to Clutch, and a top-3 ranked dev shop in the US. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

Job Description

We are seeking a skilled Senior Support Software Engineer to join our team. As a key member of our support team, you will be responsible for analyzing, troubleshooting, and resolving complex software issues reported by customers.

Key Responsibilities
  • Analyze and resolve complex software issues reported by customers, working across both frontend and backend systems.
  • Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend.
  • Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure.
  • Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance.
  • Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed.
  • Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback.
  • Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team.
  • Proactively identify areas for product and process improvements to prevent future customer issues.
  • Participate in the development and refinement of internal tools to better support customer needs.
Requirements
  • Strong proficiency in JavaScript and React.
  • Experience with UI development and data visualization tools like Recharts (any similar tool may work).
  • Familiarity with cloud services AWS.
  • Expertise in Python and experience with Django.
  • Familiarity with CubeJS for managing and troubleshooting data infrastructure.
  • Proficient in PostgreSQL, including writing and optimizing queries.
  • Knowledge of Elasticsearch and its application in search and analytics.
  • Strong problem-solving skills and the ability to work independently to resolve complex issues.
  • Excellent communication skills, with the ability to explain technical issues to non-technical users.
  • Experience in a support engineering role with a focus on customer-facing issue resolution.
  • Upper-intermediate English level.
What We Offer

We offer a competitive compensation package, flexible work arrangements, and opportunities for professional growth and development. If you are a motivated and skilled software engineer looking for a challenging role, we encourage you to apply.

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