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Infrastructure Optimization Specialist

hace 2 semanas

Perímetro Urbano Barranquilla, Colombia Consumer Sales Services A tiempo completo

We are a leading provider of telemarketing and sales services solutions, as well as BPO services for U.S. based companies, with a dynamic and growing work environment.

Job Summary:

The Systems Engineer will play a crucial role in supporting the management, configuration, and optimization of our technology infrastructure to ensure optimal performance and efficiency.

Key Responsibilities:
  1. Configure, install, and maintain network equipment to ensure seamless communication and data transfer.
  2. Manage and resolve network and system issues within the call center environment to minimize downtime and maximize productivity.
  3. Provide real-time technical support to guarantee optimal infrastructure performance and ensure customer satisfaction.
  4. Analyze and troubleshoot connectivity and network performance incidents to identify root causes and implement effective solutions.
  5. Implement technological solutions to improve operational efficiency in the call center, aligning with business objectives and strategies.
  6. Collaborate with other departments to ensure the integrity and availability of systems, promoting a culture of teamwork and cooperation.
  7. Ensure all network configurations comply with internal standards and policies, maintaining a secure and compliant environment.
Requirements:
  • Bachelor's degree in Systems Engineering, Networks, Telecommunications, or related fields, demonstrating expertise and knowledge in the field.
  • At least 5 years of experience in network configuration and support, preferably in call center or BPO environments, showcasing a proven track record of success.
  • Advanced knowledge of networking and telecommunications, staying up-to-date with industry trends and developments.
  • Experience troubleshooting technical issues and managing incidents, applying analytical and problem-solving skills.
  • Fluent in both English and Spanish (bilingual), enabling effective communication and collaboration with colleagues and clients.
  • Knowledge in managing and optimizing system infrastructure in high-demand environments, ensuring scalability and reliability.
  • Ability to work under pressure and in a fast-paced setting, prioritizing tasks and managing time effectively.
What We Offer:
  • A stable work environment with opportunities for professional growth and development.
  • A competitive salary package reflecting your skills and experience.