Reservation and Revenue Management Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

Job Overview: As a Reservation / Revenue Analyst at Emapta, you will play a crucial role in managing hospitality sales reservations and ensuring an exceptional guest experience. This is a unique opportunity to join a fast-growing, venture-backed startup that is revolutionizing the travel experience for modern guests.

Key Responsibilities:

  • Manage hospitality sales reservations and act as the point of contact between clients and our team.
  • Ensure the best guest experience by collaborating closely with the Sales and Property teams.
  • Input Hospitality Sales reservations into the system accurately and with attention to detail.
  • Act as the point of contact for Hospitality Sales guests from contract signing until the day of arrival, providing support 7 days a week.
  • Maintain comprehensive knowledge of rate plans, room types, and products across all assets to effectively support Hospitality Sales clients.
  • Stay fully informed about the unique properties and their locations to communicate efficiently with clients.
  • Proactively communicate with Property Teams to prepare them for Hospitality Sales guests' specific needs week over week.
  • Review all reservations to ensure correct rate plans, accurate billing information, and proper communication with cross-functional partners.
  • Manage new and existing reservations from internal stakeholders, including corporate and group bookings, as well as internal corporate travel.
  • Operate as the inventory gatekeeper by performing basic analyses of room nights, rates, and revenue statistics.
  • Prepare and distribute daily, weekly, and monthly inventory usage reports and any other reports as needed.
  • Prepare weekly occupancy forecasts, balance inventory for high-demand dates, and distribute information to relevant departments.
  • Perform data collection, data entry, and strategic analysis of data to support inventory and occupancy management.

Requirements:

  • Demonstrated proficiency in fundamental computer skills, including word processing, Microsoft Excel, PowerPoint, and Outlook/Teams.
  • Experience with Apaleo, Monday.com, and Hubspot CRM is a plus.
  • Self-starter and results-driven, able to work independently and develop creative solutions to complex problems.
  • Systematic and process-oriented mindset with strong administrative skills to ensure a seamless customer experience.
  • Comfortable with change and an exceptional problem-solver, thriving in dynamic and ever-changing environments.
  • Strong individual contributor with a team-oriented mindset, willing to take on additional responsibilities for the benefit of the team.
  • Capable of working autonomously while effectively managing upwards.
  • Compassionate and dedicated to supporting guests throughout their journey.
  • Accountable with a bias for action, taking ownership of tasks and responsibilities.
  • Detail-oriented, ensuring accuracy in data collection and entry while maintaining focus on strategic analysis.
  • Excellent communicator with the habit of documenting decisions and regularly sharing status updates.

Benefits:

  • 5 Days work week.
  • Weekends off.
  • Five (5) extra days of vacations (20 in total) that could be monetized.
  • Prepaid medicine.
  • Work from home setup.
  • Work items (laptop, mouse, and headset) from Emapta.
  • Indefinite term type contract.
  • Direct exposure to our clients.
  • Career growth opportunities.
  • Diverse and supportive work environment.
  • Prime Office Locations - Bogotá and Medellin.
  • Free upskilling through Emapta Academy courses (visit https://bit.ly/EmaptaTrainingCalendar for more information).

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