IT Business Analyst for Case Management Processes
hace 4 semanas
At Medtronic, you can start a lifelong journey of discovery and innovation while contributing to the advancement of healthcare access and equity worldwide.
A Day in the Life
We are seeking an IT Business Analyst who will collaborate with other analysts and business stakeholders to enhance our ServiceNow solution supporting global Service & Repair strategies.
This role plays a critical part in developing and rolling out SNOW, which is used to manage medical equipment cases in hospitals. As an IT Business Analyst, you will assess, design, and implement enhancements alongside business counterparts. Ability to work from Medtronic’s facility in Bogota for at least 2 days a week, with the remaining days worked remotely.
Key Responsibilities:
- Leverage your analytical skills to lead business requirement discussions, document business needs, and translate them into functional specifications.
- Contribute to project reviews to ensure that applied designs align with Medtronic Global IT policies, principles, and standards.
- Drive changes through the change management process, coordinating tasks with stakeholders, performing unit tests, user acceptance testing, cutover activities, and hypercare support.
- Maintain relationships with external partners, facilitating collaboration on development and support initiatives.
- Build and maintain our knowledge repository, ensuring seamless information sharing among team members.
Requirements:
- Bachelor's or master's degree from an accredited institution.
- 3 years of relevant experience in similar roles.
- Strong ownership, accountability, self-motivation, enthusiasm, positive attitude, and ability to work collaboratively as a team player.
- Meticulous approach to tasks and exceptional communication skills, especially in English.
- Ability to explain technical concepts in clear language to non-technical stakeholders.
- Strong background in SNOW CSM module.
In this role, you will have opportunities to grow professionally, leveraging cutting-edge technologies like Webmethods, Agile, and Waterfall methodologies. Previous Medtronic experience, customer care case management processes expertise, and familiarity with managing internal and external stakeholders in a global setting are highly valued. You will be expected to excel in ServiceNow, Service & Repair, and other related areas.
About Compensation:
We offer a competitive salary range: $70,000 - $110,000 annually, depending on location and qualifications. A comprehensive benefits package includes health insurance, retirement savings plans, paid time off, and more. Our commitment to employee well-being drives these offerings, ensuring your success and satisfaction throughout your career at Medtronic.
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