Cyber Protection Specialist
hace 2 días
About the Role
We are looking for an experienced Cyber Protection Specialist to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services.
The successful candidate will serve as the last line of support for our Home Office customers and will focus on troubleshooting the more complex issues escalated by other support teams.
This position offers an opportunity to become an expert engineer in troubleshooting Acronis' world-class cyber protection solution, Acronis Cyber Protect.
Key Responsibilities
- Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments
- Build and maintain strong relationships with customers and partners
- Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues
- Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices
- Participate in developing documentation, knowledge base, and technical articles on Acronis' products
- Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way
- Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)
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