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UX Researcher

hace 2 meses

Bogotá, Bogotá D.E., Colombia Gallagher A tiempo completo

About Gallagher

Gallagher is a global leader in insurance, risk management, and consulting services. With a growing team of over professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can develop a career in our brokerage division, our human resources and benefits consulting division, or our corporate team. Experience The Gallagher Way, a culture driven by shared values and a collective passion for excellence. Join one of our dynamic teams, where you will play a key role in shaping Gallagher's future and unlocking unparalleled opportunities for our clients and you.

We believe every candidate brings something special, including you. Therefore, even if you feel you're close but not exactly a match, we recommend submitting your application.

Job Summary

We are seeking a mid-to-senior level UX researcher to assist the team in driving a user-centric evolution of Gallagher's digital properties and experiences. The position reports to the Director, Marketing and UX Research.

Key Responsibilities

  • Manage UX research projects, including scoping and design, data collection and analysis, final report development, and communicating key findings to drive impact.
  • Be a vibrant part of the Digital Experience Team's Laytrack process, collaborating with designers, content strategists, marketers, and developers.
  • Work with the analytics team to understand user behavior patterns and apply insights to designing UX research and better understanding UX research results.
  • Leverage various research tools, including Qualtrics and HotJar.
  • Manage and work on multiple projects.
  • Other duties as assigned.

Requirements

  • A Bachelor's or Master's degree in a related field, such as Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
  • Minimum of 2 to 5 years of experience in conducting UX research in a fast-paced business environment.
  • Experience in designing, implementing, and analyzing data from user interviews, usability tests, heuristic evaluations, card sorting, and surveys to gather qualitative and quantitative data on user behavior, preferences, and pain points.