Team Leader

hace 2 semanas


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing.

We leverage a cloud-based infrastructure to serve clients across various industries, including HiTech, FinTech, and HealthTech. Our commitment to innovation and customer satisfaction has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and positive impact on the community, encouraging internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Responsibilities:

  • Implement escalation channels by mutually agreed-upon procedures.
  • Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Requirements:

  • 1 year of prior relevant people management experience in the BPO or call center industry.
  • A strategic thinker with strong analytical and creative problem-solving skills.
  • Experience creating and implementing action plans.
  • A high-level understanding of customer confidentiality standards.
  • Performance Management Advanced Coaching Structure (Impact).
  • Advanced English level (B2).
  • Performance Management.
  • Advanced Teammate skills.
  • Development Structure.
  • Team Engagement Planning & Execution Skills with and without a budget.

Competencies:

  • Communication Skills.
  • Leadership.
  • Problem-Solving.
  • Conflict Resolution.
  • Performance Management.
  • Client Management.
  • Time Management.
  • Training & Development.
  • Adaptability.
  • Emotional Intelligence.

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