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Benefits and Leave Experience Expert

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
About the Role

We are seeking a skilled Benefits and Leave Experience Advisor to join our team at Scotia GBS. As a member of our Benefits & Leaves Experience team, you will be responsible for accurately executing employee leave data changes, reviewing and processing transactions, and responding to escalated inquiries in accordance with standard policies and procedures.

Key Accountabilities:

  • Champion a customer-focused culture to leverage broader Bank relationships, systems, and knowledge.
  • Enter and process employee leave status changes in HR systems throughout the leave process.
  • Ensure data accuracy and integrity of employee records through established internal control mechanisms.
  • Respond to inquiries pertaining to specific employee leave events and answer escalated issues from different stakeholders.
  • Run regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLAs).
  • Seek opportunities to improve operational effectiveness and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations within your respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk.

About Us

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia, created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. We offer an inclusive, positive work environment, and competitive benefits.

Requirements

  • Post-secondary Degree or Diploma in Business or Human Resources or pursuing education in a related field.
  • CHRP designation is considered an asset.
  • Experience in a call/contact Centre or in a customer-focused area is an asset.
  • Knowledge of Benefits functions would be an asset.
  • Knowledge of HR transactions and Pay cycle impacts.
  • Deep understanding and knowledge of Bank policies and procedures.
  • Strong knowledge of Organizational structure and complexity.
  • Strong team player skills – experience with working with teams.
  • Attentive to details and deadlines; ability to manage multiple priorities.
  • Experience with transaction processing and data management.
  • Experience in conflict / issue resolution.