Medical Call Service Representative Specialist
hace 1 semana
This is a remote position, working from home as an independent contractor. The job involves handling high-volume incoming calls for multiple clinic locations within the Eastern Standard Time zone.
About the Job:
We are seeking a skilled Medical Call Service Representative to join our team at Bruntwork. As a key member of our operations, you will be responsible for answering and managing incoming calls, scheduling appointments, and managing bookings using cloud-based systems.
Main Responsibilities:
- Answer and manage high-volume incoming calls for multiple clinic locations
- Schedule appointments and manage bookings using cloud-based systems
- Collect and accurately record sensitive patient information, including health card numbers
- Address general inquiries about clinic services and operations
- Pre-qualify patients and note down symptoms for doctors
- Manage patient queues efficiently while providing excellent customer service
Requirements:
- Excellent verbal communication skills in English
- Experience in high-volume call handling, preferably in a healthcare setting
- Ability to maintain patient confidentiality and handle sensitive information
- Proficiency in using cloud-based scheduling systems and electronic health records
- Strong multitasking abilities and attention to detail
- Customer service-oriented with a patient and empathetic demeanor
- Basic understanding of medical terminology (preferred)
Benefits:
- HMO Coverage for eligible locations
- Permanent work-from-home arrangement
- Immediate hiring as an independent contractor
- ZR_18416_JOB opportunity
The estimated salary for this role is $**45,000 - $60,000 per year**, depending on experience and qualifications. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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