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Logistics Operations Manager
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Company Overview
A.P. Moller - Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century.
We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that our organization reflects and understands our customers' needs.
We are looking for talented individuals to join our team as Junior Managers.
Salary: $80,000 - $120,000 per annum, depending on experience and qualifications.
About the Role:
As a 4PL Junior Manager, you will be responsible for overseeing the day-to-day operational management of our key clients.
You will act as the primary liaison and supervisor for our 4PL service providers, ensuring the seamless and efficient execution of customer service activities and related logistics tasks.
Your key responsibilities will include:
- Ensuring client SLA (Service Level Agreement) is followed and properly executed;
- Building, maintaining, and developing effective and efficient operational set-ups and procedures;
- Reporting any deviations from agreed processes or ongoing issues that may affect operations;
- Following and maintaining control of the invoicing process for accuracy and timeliness;
- Generating operational reports requested by clients;
- Supervising client internal users about shipment status throughout the process.
Leadership Responsibilities:
You will conduct weekly operational reviews internally to discuss and resolve any ongoing issues.
You will also organize Customer Services tasks within the team, coach, and appraise team members to promote an environment of effective communication, constant improvement, and our company values.
We're looking for candidates with at least 5 years of experience in operations or customer services management in international transportation, logistics, or freight forwarding.
A degree in international commerce, administration, economy, engineering careers, or related areas is required.
We value English and Spanish proficiency, both spoken and written, good planning, evaluation, and execution skills, positive attitude, proactive mindset, and strong leadership abilities.
We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development.
Join us in shaping the future of global trade and logistics
