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Late Night Customer Care Representative

hace 2 semanas

Cali, Valle del Cauca, Colombia Zonar A tiempo completo
Customer Service Representative Role

We are seeking a highly skilled Late Night Customer Care Representative to join our team. As a representative, you will provide top-notch support to our customers, addressing their concerns and issues in a timely and efficient manner. Your ability to communicate effectively and resolve situations will be crucial to ensuring customer satisfaction and maintaining high-quality standards.

Key Responsibilities
  • Process replacement, exchange, and RMA orders promptly.
  • Troubleshoot GPS problems and verify product installations.
  • Assist with ELD questions and software troubleshooting.
  • Handle invoice and general account inquiries.
  • Deactivate accounts and units as needed.

Requirements
  • Minimum six months of experience in bilingual customer service.
  • C1 or C2 level of English proficiency.

Benefits
  • Flexible after-hour schedule allowing for work-life balance.
  • Access to corporate benefits package.