Business Intelligence Analyst
hace 1 semana
We are seeking a skilled Business Intelligence Analyst to join our Customer Experience team at FindJobIT. As a key member of our team, you will be responsible for analyzing complex data sets to identify trends and areas for improvement.
Key Responsibilities- Analyze qualitative and quantitative data to identify root causes of customer experience gaps.
- Develop scalable recommendations to improve customer experience through process, system, or organizational improvements.
- Represent the voice of the customer in decision-making and prioritization processes.
- Collaborate with cross-functional teams to understand their needs and develop solutions.
- Communicate effectively with stakeholders to ensure clear understanding of customer needs.
- Bachelor's degree or equivalent experience.
- Proficiency in conducting broad qualitative and quantitative analyses.
- Experience identifying root causes and managing change to improve business outcomes.
- Ability to analyze customer trends and identify patterns.
- General familiarity with Language Models like OpenAI's ChatGPT.
- Experience using BI/reporting tools like Tableau, Looker, and Presto.
- Strong troubleshooting, critical thinking, and analytical skills.
- Ability to think logically and break down complex problems.
- Ability to coordinate plans and improve processes with internal stakeholders.
- Ability to advocate for the customer experience.
- Willingness to quickly learn new technologies in a fast-changing environment.
- Experience with CRM systems like Salesforce or Zendesk.
- Familiarity with communications protocols such as VOIP, WebRTC, SIP, SMPP, and SMTP.
FindJobIT offers a competitive salary, generous time off, parental and wellness leave, healthcare, and a retirement savings program. Benefits may vary by location.
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Business Intelligence Analyst
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