Business Intelligence Analyst

hace 1 semana


Colombia FindJobIT A tiempo completo
About the Role

We are seeking a skilled Business Intelligence Analyst to join our Customer Experience team at FindJobIT. As a key member of our team, you will be responsible for analyzing complex data sets to identify trends and areas for improvement.

Key Responsibilities
  • Analyze qualitative and quantitative data to identify root causes of customer experience gaps.
  • Develop scalable recommendations to improve customer experience through process, system, or organizational improvements.
  • Represent the voice of the customer in decision-making and prioritization processes.
  • Collaborate with cross-functional teams to understand their needs and develop solutions.
  • Communicate effectively with stakeholders to ensure clear understanding of customer needs.
Qualifications
  • Bachelor's degree or equivalent experience.
  • Proficiency in conducting broad qualitative and quantitative analyses.
  • Experience identifying root causes and managing change to improve business outcomes.
  • Ability to analyze customer trends and identify patterns.
  • General familiarity with Language Models like OpenAI's ChatGPT.
  • Experience using BI/reporting tools like Tableau, Looker, and Presto.
  • Strong troubleshooting, critical thinking, and analytical skills.
Desired Qualifications
  • Ability to think logically and break down complex problems.
  • Ability to coordinate plans and improve processes with internal stakeholders.
  • Ability to advocate for the customer experience.
  • Willingness to quickly learn new technologies in a fast-changing environment.
  • Experience with CRM systems like Salesforce or Zendesk.
  • Familiarity with communications protocols such as VOIP, WebRTC, SIP, SMPP, and SMTP.
What We Offer

FindJobIT offers a competitive salary, generous time off, parental and wellness leave, healthcare, and a retirement savings program. Benefits may vary by location.



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