Nexidia Solutions Architect
hace 7 días
Solution Architect - NICE Platform
Job Summary:Sutherland Global is seeking a skilled Solution Architect to join our team. As a key member of our delivery team, you will work on the implementation, configuration, and integration of the NICE platform. Your expertise will be essential in providing technical contributions to projects and collaborating with the project team from sales to services transition.
Key Responsibilities:- Integrate NICE software solutions remotely, adhering to defined methodologies, processes, system requirements, and customer-specific needs.
- Collaborate with the implementation team to address technical questions regarding the solution from project kick-off to handover of the delivered solution to our support center.
- Ensure all components of the technical architecture are properly integrated and implemented.
- Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
- Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
- Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
- Conduct systems testing for performance and reliability.
- Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management as appropriate.
- Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
- Effectively manage time, maintain regular communication, and updates to both customer and management.
- Flexibility towards after-hours and weekend activities.
- Document and add Lessons learned and Resolutions to the NICE Knowledge Base.
- Communicate with R&D/product support about customer technical feedback on implementation of product-related enhancements and fixes.
- Minimum 2 years' experience with Product implementation & integration.
- Microsoft SQL Server Installation and Configuration.
- Advanced T-SQL knowledge.
- Fluent English speaking.
- Well-versed with Customer engagement.
- Understanding Project Delivery working model & terms.
- Excellent communication and problem-solving skills.
- Team Player – Proven ability to work in a team environment.
- Ability to communicate with multi-cultural teams in other countries.
- Able to learn and adapt to new technology independently and quickly.
- Able to work in dynamic environments.
- Works methodologically and follows processes.
- Scripting.
- Network Principles – 7 Layer OSI Model, TCP, UDP.
- B.E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred.
- CCNA and MCSE certifications preferred.
- AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.
This position requires agreeing to work under a hybrid model in Bogota, Colombia.
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