Change and Problem Management Professional

hace 7 días


Perímetro Urbano Medellín, Colombia Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile. With over 28,000 employees who make the world better every day, we have something special.

Job Overview

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. As a Change & Problem Sr Analyst, you will manage the design, execution, and continuous improvement of Change Management, Release Management, and Problem Management processes within IT.

Your Key Responsibilities:
  1. Change Management:
    • You will lead the Change Advisory Board (CAB) meetings, ensuring proposed changes align with policies.
    • You will develop and manage the Change Management process.
    • You will oversee the lifecycle of all changes, from request through implementation and closure.
  2. Problem Management:
    • You will develop the Problem Management process, focusing on identifying causes of IT incidents.
    • You will track problem resolutions and ensure prevention of recurrence.
The Essentials - You Will Have:
  • Engineering degree or related experience.
The Preferred - You Might Also Have:
  • Experience in Change, Release, and Problem Management.
  • Understanding of ITIL (certification).
  • Familiarity with Agile methodologies.


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