Quality Assurance Strategist

hace 5 horas


Cundinamarca, Colombia Otte Polo Group A tiempo completo
The Otte Polo Group is a U.S.-based conglomerate of businesses offering tech support, domestic and international contact center services, answering services, and 3PL fulfillment solutions. Our portfolio includes Geeks on Site, Responsive Call Center, and Phase V Fulfillment. We operate from multiple US offices and several locations in Latin America. We pride ourselves on our high-quality standards and employee training. As we experience exponential growth, we're seeking a Quality Assurance Strategist who can help us maintain our high standards.

### Job Description

As a Quality Assurance Strategist, you will be responsible for helping us establish quality regulations for our products and employees. This involves analyzing data to develop plans for recruiting, motivating, and encouraging employees while striving to improve processes and product quality. You will be analytical and creative, always coming up with new ways to satisfy needs and encourage workers. You will help design and enforce quality controls to maintain our company standards. You will also help communicate expectations to employees and provide coaching and corrective action when needed.

### Responsibilities

- Focus on test automation to ensure seamless quality control.
- Establish and maintain support channels with real clients to provide top-notch customer service.
- Train, motivate, coach, and correct employees to ensure that quality standards are met.
- Create reports to track progress and identify areas for improvement.
- Formulate strategies to increase productivity and efficiency.
- Review processes to ensure alignment with current trends and best practices.
- Design, implement, and improve company quality standards to stay ahead of the competition.
- Analyze data to find areas for growth and implement data-driven solutions.

### Requirements

- Fluent in English (must-have).
- Experience with ticket and bug tracking tools to manage quality control.
- Experience in creating and improving documentation and test cases to ensure clarity and effectiveness.
- 7+ years of experience testing and leading complex applications with microservices, multiple APIs, and multiple integrations.
- Bachelor's degree or associate's degree with experience in the field.
- Technical proficiency to use computers and generate reports to track progress.
- Ability to analyze data and create and review processes to ensure quality.
- Excellent communication skills to effectively communicate with employees and stakeholders.
- A desire to help others achieve their best and willingness to assist other departments in developing solutions and metrics.
- Eye for detail to ensure quality and accuracy in all aspects of the job.

### Salary

The monthly salary range for this position is up to $4,000 USD.

### Job Type

This is a full-time position.

### Application Questions

What is your English level? Which is your city of residence? Do you have experience testing and leading complex applications with microservices, multiple APIs, and multiple integrations?

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