Global Operations Lead

hace 4 días


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

About the Role

The Global Operations Lead will be responsible for providing comprehensive leadership and management oversight to local operations in support of Toronto and alignment to its standardized operating model and procedures.

The role will oversee a team dedicated to assigned daily servicing activities, activity investigation and remediation, data management, reporting, email communication management and quality assurance.

The Global Operations Lead is responsible to ensure the business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, and procedures.

  • Lead a team of approximately 100 to 200 employees to ensure timely and accurate processing of production activities for corporate and institutional clients.
  • Build and maintain an effective team with robust operational resiliency and contingency.
  • Align and support successful deployment of strategic change initiatives by ensuring impacts to local processes are documented, tested and implemented in the required timeframes.
  • Establish regular reporting cadence with local and Toronto leadership to ensure strategic alignment and effective management of key business topics, escalations and resolutions, staffing matters, key metrics, portfolio trends, operational controls and regulatory or audit-related priorities are clearly identified and communicated.


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