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Operational Efficiency Analyst
hace 1 semana
About the Job:
This Business Continuity and Resolution Expert will play a vital role in ensuring the continuity of business operations. The ideal candidate will have experience in IT service management, strong analytical skills, and excellent communication and collaboration skills.
Key Responsibilities:
- Participate in incident and problem management processes
- Provide immediate response to potential business disruptions
- Conduct root cause analysis post-recovery
- Support technical teams in resolving outages
- Develop and implement action plans
- Monitor KPIs for the area and follow up on trends
- Collaborate with the Problem Director on daily operational tasks
- Develop and implement workaround solutions
- Participate in Change Control Meetings and enforce policy and processes
Education and Experience:
- Bachelor's degree in Computer Science, Technology, Engineering, or related fields
- 5-7 years of experience in IT service management areas (incident, request, change management)
- 2 years of experience in Problem Management function or equivalent (desirable)