Funding Operations Manager

hace 1 mes

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

About the Role:

As a Funding Operations Manager at Scotiabank, you will play a critical role in ensuring the success of our Funding department in Canada. You will be responsible for executing individual goals, plans, and initiatives in support of the team's business strategies and objectives.

Key Responsibilities:

  • Champion a Customer-Focused Culture: Deepen client relationships and leverage broader Bank relationships, systems, and knowledge to drive business growth.
  • Process Incoming Requests: Verify and process requests from supported units, branches, solicitors/notaries, and other partners while providing exceptional customer service.
  • Investigations and Problem-Solving: Conduct thorough investigations to resolve exception situations, complete complex adjustments or corrections, and answer general procedural queries.
  • Correspondence and Inquiries: Respond independently to correspondence and telephone inquiries, ensuring that actions are taken to fully address inquiries.
  • Knowledge and Skills Development: Acquire and maintain good knowledge of all department functions/processes and a thorough understanding of the systems used, including related retail products and services.
  • Personal Development Planning: Take ownership of self-learning and personal development planning, working with your leader to identify skills, behaviors, and competencies required to achieve goals.
  • Risk Management: Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Operational Excellence: Actively pursue effective and efficient operations of your respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles.

About the Dimensions:

  • Provides Funding processing support for more than 900 branches in the domestic/Canadian branch network, including more than 50 Quebec-based branches.
  • Funds in excess of 175,000 mortgage purchase/refinances and 114,000 STEP Restructures per year.
  • Handles 100,000 branch and lawyer calls relating to mortgage funding per year.

Requirements:

  • High School diploma and a minimum of 1 year of office work-related experience.
  • Basic Computer Skills, including common software tools (Microsoft Office products).
  • Experience providing product and process support over the phone and/or through email.
  • Knowledge of the mortgage industry and products, or relevant experience.

Estimated Salary Range: $60,000 - $80,000 per annum.

About Scotiabank: We are a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

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