HR Data Management Team Lead
hace 2 semanas
Job Summary
As an HR Data Management Team Lead at ScotiaBank, you will provide day-to-day guidance to HR Data Management Advisors on the proper usage of the knowledge management and case management systems to drive accurate, effective, and efficient responses to inquiries from internal and external partners.
Key Accountabilities
• Provide guidance to HR Data Management Advisors on knowledge management and case management systems usage.
• Drive a customer-focused culture throughout the HR Data Management Team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Partner with HR Data Management Managers to promote an outstanding customer experience and quality assurance in every closed case and transaction.
• Suggest, participate, and support change initiatives across the HR Data Management Team; identify, analyze, and support opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
• Contribute to the education and ongoing development of HR Data Management Advisors by creating, delivering, and maintaining training and communication materials.
• Manage high-profile, sensitive, or complex inquiries or escalations by providing support to HR Data Management Advisors and Managers.
• Act in an advisory role by providing end-user support for those interacting with HR systems, resolving issues, and promoting/guiding employees in the usage of self-service functionalities.
Requirements
• Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
• Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
• Relevant experience in resolving customer service requests.
• Deep understanding and knowledge of HR Data management policies and procedures and end-to-end processes.
• Strong knowledge of organizational structure and complexity.
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
Working Conditions
• Work in a standard office-based environment; non-standard hours are a common occurrence.
About ScotiaGBS
ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas.
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