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Incident Resolution Specialist

hace 3 semanas

Cartagena de Indias, Bolívar, Colombia RateHawk A tiempo completo

RateHawk is seeking a skilled Incident Resolution Specialist to join our team.

About the Role:

The successful candidate will be responsible for rapidly resolving client issues, offering expert advice on bookings and products, and maintaining effective communication channels with suppliers, hotels, and clients.

Requirements:
  1. English Proficiency: Upper Intermediate level (spoken and written).
  2. Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
  3. Quick Learner: Ability to learn quickly and maintain results-focused attitude.
  4. Tech Requirements: Access to a functioning computer and microphone.
  5. Travel Knowledge: Understanding of the travel business and booking systems is advantageous.
What We Offer:
  1. Remote Work: Enjoy flexibility working from home.
  2. Growth-Oriented Team: Collaborate with a young, active team of specialists.
  3. Flexible Schedule: 2 days-on after 2-days off from 1 p.m. to 1 a.m. Colombia time.
  4. Competitive Salary and Bonus: Earn up to $850 in bonus KPI.
  5. Challenging Tasks: Tackle ambitious tasks that elevate your professional skills.
  6. Continuous Learning: Participate in seminars, trainings, and conferences; receive support to attend any conference desired.
  7. Perks: Benefit from corporate discounts on hotels and other services.