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Client Relationship Manager

hace 2 semanas

Barranquilla, Atlántico, Colombia Softgic A tiempo completo

We are looking for a talented individual to join Softgic as a Client Relationship Manager. As a representative of our company, you will develop strong relationships between clients and service technicians.

Key Responsibilities
  • Relationship Building: Establish trust with clients, identify their needs, and provide personalized support.
  • Communication: Develop effective communication skills to interact with clients, service technicians, and operations team members.
Requirements
  • Soft Skills:
    • Kindness, empathy, and politeness when interacting with clients
    • Excellent communication and interpersonal skills
    • Emotional intelligence to handle stressed customers
  • Hard Skills:
    • Proficiency with technology
    • Ability to type more than 40 words per minute
    • Previous experience in customer service and knowledge of CRM systems is highly valued
Job Benefits
  • Certified Great Place to Work
  • Opportunities for advancement and growth
  • Paid time off
  • Support for formal education and certifications