Onboarding Project Lead

hace 2 semanas


Medellín, Antioquia, Colombia SD Solutions A tiempo completo

About the Role:

We are looking for a highly motivated and experienced Customer Onboarding Manager to join our team at SD Solutions. As a key member of our team, you will be responsible for leading implementation projects with customers of Tipalti's rapidly growing SaaS-based Accounts Payable automation solution and global payments solution.

Responsibilities:

  • Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
  • Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
  • Guide customers through the technical integration process, providing expert problem-solving assistance.
  • Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
  • Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

Requirements:

  • Bachelor's degree in a relevant field or equivalent practical experience.
  • 2+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
  • Excellent project management, communication, and problem-solving skills.
  • Ability to work in a fast-paced, deadline-driven start-up environment.
  • Passionate about customer service and proactively identifying solutions.

About the Company:

Tipalti is a global payables automation platform that provides a cloud solution to scale and automate global payables operations.



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