IT Support Specialist for Corporate Systems

hace 6 días


Medellín, Antioquia, Colombia Recurly A tiempo completo

About Recurly, a subscription management platform provider, we're looking for an IT Support Specialist to join our team.
With over 14 years of experience in deploying subscription billing for thousands of companies worldwide, we've empowered billions of credit card transactions and enabled customers to recover nearly $1.2 billion in revenue.
Our partnership with Accel-KKR offers us significant capital and resources to invest in technology and innovation.
As an IT Support Specialist, you'll work with our IT infrastructure, performing technical and administrative tasks to ensure functionality, efficiency, and satisfaction of our corporate staff.
Your expertise in macOS software and systems is essential for this role, requiring critical thinking, problem-solving, and high attention to detail. Excellent communication and people skills are also necessary for end-user support and teamwork.
Main Responsibilities:

  • Provide technical support and training for end-users
  • Assist with configuration and deployment of end-user systems
  • Install and configure software and hardware (OS, applications, etc)
  • Collaborate with other teams to maintain standards and functionality
  • Maintain inventory levels such as equipment, peripherals, etc.

Requirements:
  • 2+ years of experience as an IT Administrator in a macOS environment or similar experience
  • Ability to assume increased responsibility
  • Experience with GSuite, SSO, MFA, Okta, Jamf, Salesforce
  • Ability to be a self-starter
  • Able to take ownership of issues and drive them to resolution
  • Very detail-oriented with a high sense of urgency
  • Excellent communication, organizational, and interpersonal skills

We offer competitive benefits programs and perks designed to fit your needs and the needs of your family.
Estimated salary: $80,000 - $110,000 per year, depending on experience and location.

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