Technical Account Specialist

hace 4 semanas

Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo
About Genius Sports Group

Genius Sports Group is a leading technology and data provider for the sports industry, connecting sports, brands, and agencies through cutting-edge, data-driven solutions.

About the Role

We are seeking a highly skilled and detail-oriented Technical Account Specialist to join our team, focusing on the technical execution of platform features, troubleshooting issues, and ensuring seamless campaign automation.

Key Responsibilities
  • Automate social media advertising campaigns using our native platform tools, ensuring smooth execution and optimal performance.
  • Define technical requirements for custom campaign use cases, collaborating with the engineering team to develop tailored solutions when necessary.
  • Understand and manage the integration of campaign automation solutions with social media platforms (e.g., Facebook, Instagram, etc.) to ensure successful ad promotion.
  • Provide technical support to the commercial team by helping define solutions for non-standard use cases, ensuring all client needs are met.
  • Analyze and review data points from APIs and internal databases, identifying opportunities to enhance campaigns through optimized data usage.
  • Collaborate with the product team to identify, report, and troubleshoot platform bugs, and participate in testing and providing feedback on new tools and features.
  • Support the commercial team in client conversations, translating complex technical tasks into simple, easy-to-understand explanations.
Requirements
  • Quick learner with strong problem-solving skills, able to grasp new processes and technologies rapidly and propose solutions in ambiguous situations.
  • 4-5 years' experience in ad operations or technical operations, ideally within a digital agency or a related field, with familiarity in Ad Serving Platforms (e.g., Social Media Ads Manager).
  • Technical aptitude to troubleshoot campaign automation tools and understand platform integrations.
  • Excellent communication skills (verbal and written) both in English and Spanish.
  • Strong organizational and multitasking abilities, capable of managing multiple projects and priorities simultaneously.
  • Collaborative mindset with a proactive approach, comfortable working cross-functionally with teams such as commercial, product, and engineering.
  • Proficiency in Excel or Google Sheets.
Nice to Have Attributes
  • Basic understanding of APIs and JSON files.
  • Basic knowledge/understanding of HTML, SQL, JQ or any other coding languages.
  • Experience with ticketing systems like Jira or ZenDesk.
  • Knowledge of media tracking solutions like web pixels or MMPs.
  • Interest in sports is always welcome.
What's in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law).

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