Senior Routing Engineer

hace 5 días

Bogotá, Bogotá D.E., Colombia TeleSign A tiempo completo
About the Role

We are seeking a highly skilled Senior Routing Engineer to join our Messaging Operations team at Telesign. As a key member of our team, you will play a critical role in refining our messaging operational processes and ensuring the reliability of our messaging platform.

Key Responsibilities
  • Develop and maintain in-depth knowledge of Telesign's underlying routing logic and vendor dependencies.
  • Advanced troubleshooting of message delivery and customer-based routing escalations, working closely with cross-functional teams to resolve issues.
  • Proactively identify service-impacting issues at the correct aggregation level and adjust customer routing profiles to ensure continuous delivery.
  • Reactively work with customer-facing teams on vendor-related customer escalations requiring routing-related remediation.
  • Monitor and analyze the quality of existing routes (e.g., deliverability, completion, and latency) and customer traffic (e.g., restricted destinations, peak traffic) while maintaining QoS on expected levels.
  • Troubleshoot and work with suppliers on issues related to latency or delivery.
  • Discover, test, and document features of providers and routes.
  • Keep operator data up to date.
  • Objectively define a baseline of routing-related processes and procurement procedures.
  • Identify processes in need of optimization or automation, build a business case to obtain management buy-in, and own the implementation.
Requirements
  • Higher education in Computer Science or equivalent on-the-job experience required.
  • At least two years of experience working in the SMS industry is required.
  • Fluent in English, verbal and written.
  • Comfort speaking with all levels of the organization and acting as a subject matter expert for messaging operations best practices, given industry requirements.
  • Basic knowledge of query languages such as JQL, Kibana, or SQL.
  • Advanced knowledge of MS Excel (pivot tables, data visualization, and analysis).
  • Strong analytical and problem-solving skills with close attention to detail.
  • Interest in innovative technology or the software industry is a plus.
  • Self-organized, initiative, proactive, and hands-on approach.
  • Positive attitude and results-driven motivation.
  • Ability to keep well organized and a desire to contribute to the ongoing maintenance of team-level documentation of process improvements.
  • Flexibility and ability to make things happen.
About Telesign

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications, we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications.

We are proud to be an equal opportunity employer and believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

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