Spvr -Clinical Supply Solutions (CSS) Operations (CO) Lead

hace 3 semanas


Bogotá, Bogotá D.E., Colombia World Courier de Colombia S.A. A tiempo completo

Job Details


POSITION SUMMARY (RESUMEN DE LA POSICIÓN)


Under the direction of the Global Hub Manager, the Supervisor is responsible for leading and monitoring team efficiency and effectiveness based on performance metrics (KPI ́s) in alignment with team goals.


The role involves coordinating the team and executing tasks, tracking, and reviewing activities related to CSS operational activities, providing support and assistance to any CSS depot in LATAM, covering CSS operation and related administrative tasks.


PRIMARY DUTIES AND RESPONSIBILITIES (DEBERES Y RESPONSABILIDADES PRINCIPALES)


Ensure training staff to complete tasks in an appropriate, timely, and cost-effective manner.


Make suggestions to improve processes, efficiency, and consistency to develop the performance of the department.


Ensure timely filing and update of activities under its responsibility, allowing the generation of performance indicators and reports for the team and other offices.


Keep proper communication with other offices/Depots of World Courier as needed in a kind and timely manner.


Comply with World Courier Standard Operating Procedures (SOPs), containing all specific instructions to develop the Depot daily activities.


Monitor and carry out operational processes for depots with a view to gain efficiency, allowing the depot teams to concentrate their efforts on core operational depot processes.


Perform activities in the Warehouse Management system (CTM-Star) related to Inbound Outbound, Return, and Relocation processes.


Upload documents in CTM-STAR system, related to any operational process.


Generate reports for stock, balance sheet, expiry date control, and relocations as requested.


Perform any other duties the employee has been trained for, as required.



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