Customer Service Representative
hace 3 semanas
About the Role
We are seeking a skilled Customer Service Representative to join our team as an Order Support Specialist. This individual will be responsible for providing exceptional customer service while handling inbound calls, chat, and emails from customers.
Key Responsibilities
- Answers inbound phone calls, chat, and emails from customers, quickly assesses customer needs, and proactively provides solutions with a high degree of accuracy.
- Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
- Documents details of customer interaction into the system.
- Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences.
- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled.
Requirements
- Advanced English proficiency
- Team building and learning experience
- At least 6 months of experience in Customer Service
- Great communication skills and interpersonal skills
- Good analytical and problem-solving skills
Salary Information
The estimated annual salary for this role is around $25,000-$30,000, depending on location and experience.
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