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Business Process Automation Specialist
hace 7 días
About Us
\Pearson is a global leader in education and learning technology. We have a proud history of innovation and commitment to helping people make progress in their lives through learning.
\Job Description
\This role is focused on driving business value through automation initiatives, particularly within the ServiceNow HR Service Delivery (HRSD) domain. You will analyze business requirements, identify automation opportunities, and design solutions for development.
\Responsibilities
\- Analyze business requirements and identify areas where automation can deliver value.
- Document workflows, requirements, and process improvement opportunities.
- Create detailed design specifications for automation developers.
- Liaise between technical teams and business units to ensure alignment and mutual understanding.
- Facilitate workshops and discussions to gather insights and validate designs.
- Provide regular updates to stakeholders on project progress, timelines, and outcomes.
Requirements and Qualifications
\To succeed in this role, you will need:
\- Proven experience in business analysis, especially within ServiceNow HR Service Delivery (HRSD) or similar platforms.
- Strong skills in gathering and documenting requirements, process mapping, and creating functional designs.
- Familiarity with automation tools like UiPath or other RPA platforms.
- Eagerness to grow technical skills and transition into a citizen developer role.
- Desirable: Experience configuring and building solutions in ServiceNow or UiPath, knowledge of HR operations and processes.
Benefits and Perks
\We offer a range of benefits and perks, including competitive remuneration, annual bonus based on performance, family-friendly policies, work-life balance, flexible working arrangements, and generous vacation policy including paid leave for volunteering purposes.
