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Senior Client Manager

hace 2 semanas

Departamento de Boyacá, Colombia Enteractive A tiempo completo

Our Vision

We empower customer relationships and drive growth through innovative solutions and exceptional service at Enteractive. As a leading provider in the iGaming industry, we pride ourselves on delivering cutting-edge technology and expertise to help our clients achieve their business objectives.

About the Position

As a Senior Account Manager at Enteractive, you will play a vital role in driving revenue growth, fostering long-term client relationships, and contributing to the company's continued success. This strategic position requires strong leadership skills, excellent communication abilities, and a passion for building lasting connections with clients.

Your Key Responsibilities

  • Own and manage a portfolio of key accounts, developing and executing tailored strategies to ensure the long-term success and growth of each account.
  • Develop comprehensive account plans aligned with client business objectives and ensure that Enteractive's services continue to add value throughout the client lifecycle.
  • Build, maintain, and deepen relationships with key stakeholders, including C-level executives, operational teams, and decision-makers within client organizations.
  • Act as the primary strategic partner for senior stakeholders, fostering trust and acting as a consultant to clients to support their business growth.
  • Serve as the internal advocate for clients, ensuring their feedback and needs influence company strategy, product development, and service delivery.
  • Identify opportunities for upselling and cross-selling Enteractive's products and services to maximize account value.
  • Monitor and track account performance, identifying areas for improvement and capitalizing on new business opportunities.
  • Lead regular business reviews with clients, providing performance insights, forecasts, and actionable recommendations to drive continuous improvement.
  • Prepare and present detailed weekly, monthly, and quarterly reports to senior management, covering KPIs, account status, and strategic recommendations.
  • Report on account health, trends, risks, and key opportunities to senior stakeholders to inform business decisions.
  • Collaborate closely with internal teams (Operations, Business Development, IT, etc.) to align on account strategies, optimize service delivery, and ensure seamless execution of projects.
  • Represent Enteractive at high-profile industry conferences, events, and networking opportunities, serving as an ambassador for the company and strengthening client relationships.
  • Cultivate and manage relationships with potential clients and industry influencers to expand the company's network and influence in the market.
  • Mentor and guide junior account managers, sharing knowledge, best practices, and supporting the development of high-performing teams.
  • Foster a culture of accountability, collaboration, and excellence across the account management team.
  • Perform additional duties as assigned by the company, as needed, to support overall business goals and ensure client satisfaction.