Transitional Aged Youth

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. Position Summary The TAY Health & Wellness Center Site Operations Supervisor (internally known as Guest Services & Access Supervisor) models GLIDE’s mission and values, provides leadership and direction for each shift, maintaining building operations, safety, and facilitates respite services for TAY clients accessing the Center 24/7. The Guest Services & Access Specialist Supervisor will oversee operations based on established and implementation of standard operating procedures, policies, and protocols under the direction of the Program Manager. The Guest Services & Access Specialist Supervisor will also be the main point for de-escalation, safety incidents, and problem-solving to support operations staff and enable low-barrier access to services for the target population. The Guest Services & Access Specialist Supervisor runs the Center’s daily respite services, maintains clear communication on the Center’s ongoing and event activities, delegates assignments to reception, safety, ambassador, and janitorial staff, and provides coaching for staff how to safely, respectfully, and effectively engage TAY struggling with varying conditions and needs, while building ongoing positive relationships with GLIDE’s internal and external community. Based on the operations, the working schedule for this role is tentatively set for Tuesday-Saturday, 3 pm-midnight. shift. TAY Health & Wellness Center

Location:
888 Post Street, San Francisco, CA Essential Duties and

Responsibilities:
- Prepare work schedules for shift(s) (e.g. position charts, duty checklists, etc.) and manage changing needs and conditions (e.g. staffing shortages, ad hoc events/activities, emergencies, etc.) against those shift schedules
- Manage daily activities directly related to providing safety support and security services for the TAY HWC at 888 Post St. (interior of building and perimeter of campus) and any special events taking place at the site.
- Lead operations staff to assist with special events, including set up, staffing, break down, and clean up
- Lead operations staff to facilitate access to 24/7 respite and essential services at the site including regular programming for showers, restrooms, lockers, clothing closet, pet relief, food and beverage, lounge access, etc.
- Manage inventory and observation of 24/7 respites and essential services and work with Program Manager to maintain high-quality standard of care (e.g. shower system, shower supplies, locker functionality, small appliance replacement) including receiving client feedback on requests for new resources, services, and/or essential needs
- Respond to conflict, alarms, disturbances, emergencies, and disasters. Call police/fire departments in cases of emergencies. Supervise staff on scene during incidents and ensure proper safety protocols are adhered to.
- Investigate and document incidents involving clients, staff, and other emergencies and provide accurate and timely updates to management and/or Return to Care for review and response
- Participate in Return to Care meetings as needed and/or directed by Program Manager to collaborate on safety incidents and mitigation strategies and client care coordination
- Document and communicate daily shift and regularly weekly important occurrences and observations that impact staff morale, departmental operations, and safety operations to management.
- Keep staff on shift apprised of critical information that impacts staff’s ability to make decisions about their roles, duties, and client access through consistent and clear communication.
- Model and coach staff on professional conduct to support ongoing staff development and to maintain departmental integrity.
- Participate in regular training and development opportunities (e.g., CPI, CPR/First Aid, etc.) to increase capacity to apply acceptable, compassionate, and creative approaches to daily work and client engagement.
- Model and coach staff on conflict management, de-escalation, and inclusive and compassionate approach to client service and engagement to maintain community trust.
- Keep apprised of current GLIDE program service offerings and schedules and community resources to coach and support staff on providing accurate information to community seeking help and support.
- Inform Management of personnel i