Customer Success Manager

hace 2 semanas

Medellín, Colombia Sana A tiempo completo

Overview

At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we’re looking for a Customer Success Manager who will be responsible for ensuring the value and satisfaction of customers, driving high renewal rates and expansion results. In this role, you will manage a portfolio of approximately 40 customers in North America as part of the Americas Customer Success team.

Who we are

- Champions of Our League.We deliver lasting success, balancing quick wins and long-term value. We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role, we bring value every day, helping our customers and partners succeed.
- Supercharge Our Customers.We’re revolutionizing B2B commerce together, helping our customers to lead and succeed. Our customers are at the heart of everything we do. We go beyond solutions, providing the tools and support they need to grow.
- Determined to Grow.We embrace challenges, growing and raising the bar for ourselves and our industry. We take on challenges, seek feedback, and keep learning. Every setback is a chance to improve and move forward.
- Bold Together.We collaborate across teams and time zones, challenge the status quo, and support each other to achieve the best outcomes.

What you'll be doing

- Leading an assigned portfolio of 40 B2B customers;
- Building strong relationships and becoming a trusted advisor with your customers;
- Developing customized success plans and conducting in-depth Business Reviews focused on ROI;
- Advising on their e-commerce strategy and how the Sana Products can accelerate their online growth;
- Identifying and mitigating churn risks, while uncovering upsell and cross-sell opportunities;
- Advocating internally for your customers and helping our product grow by sharing feedback with our product teams.

What you'll bring

- A bachelor’s degree;
- At least 4 years of relevant commercial business experience working with (SaaS) B2B software, with at least 2 years in a Customer Success Manager role;
- Proven commercial mindset with experience in identifying, driving, and closing upsell and cross-sell opportunities;
- Strong analytical skills and time management skills;
- Strategic mindset—capable of advising on platform value and customer ROI.
- Located in or able to commute to Medellin, with ability to work 3 days per week in our Envigado office (Hybrid work model)

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Associate in a cover letter; we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now

#J-18808-Ljbffr

  • Customer Success Manager

    hace 1 día

    Medellín, Colombia Osigu A tiempo completo

    The Customer Success Manager (CSM) will act as the primary point of contact for an assigned portfolio of strategic accounts, ensuring their success through tailored engagement, adoption of Osigu’s RCM solutions, and identification of opportunities for growth. The CSM will lead 360° account management, fostering client relationships, driving adoption, and...

  • Customer Success Manager Customer Success · ·

    hace 2 semanas

    Medellín, Colombia 8020rei A tiempo completo

    Hello at 8020REI! We're excited to welcome a Customer Success Manager to our innovative team in LATAM. 🚀 What is 8020REI? 🤔 8020REI is a pioneering B2B data and SaaS platform that empowers professional real estate investors to generate consistent leads from Cold Call, SMS, and Direct Mail without spending more. We leverage AI, machine learning, and...

  • Senior Customer Success Manager

    hace 7 días

    Medellín, Colombia Growth Troops A tiempo completo

    **Senior Customer Success Manager** Remote | EST Hours (Mon-Fri, 9AM-6PM) | Full-Time | Reports to Executive Leadership We're looking for a **Senior Customer Success Manager** to lead client relationships in a content-driven, service-focused environment. In this high-impact role, you'll own the entire customer journey—from onboarding and activation...

  • Customer Success Manager

    hace 7 días

    Medellín, Antioquia, Colombia elev8 A tiempo completo

    Job Description: Hiring: Customer Success ManagerPosition Summary: is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...

  • Customer Success Manager

    hace 7 días

    Medellín, Antioquia, Colombia Sana Commerce A tiempo completo

    Company Description At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with...

  • Customer Success Manager I

    hace 3 días

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Colombia elev8.io A tiempo completo

    Overview elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic partner for our clients, helping them...

  • Customer Success Manager

    hace 2 días

    Medellín, Colombia elev8.io A tiempo completo

    Overview elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic partner for our clients, helping them...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Colombia SD Solutions A tiempo completo

    SD Solutions is looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship! Company offers a hybrid format of work: (hybrid office visit - 3 days in the office/2 remote). The office is located in Edificio Select, Cra. 29c, El Poblado, Medellín, Antioquia, Colombia. As a Customer Success Manager, you will be crucial in...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Colombia Tipalti A tiempo completo

    **Customer Success Manager** We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship!**Why join Tipalti?** Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by...