Senior IT Help Desk Manager — Hands-On Lead

Newfire Global Partners is seeking a hands-on IT Help Desk Manager to own day-to-day IT operations for a key client. You will personally handle escalations and technical work while managing a small support team, with scope to grow as the engagement expands. You’ll work alongside a systems administrator and security specialist to maintain a reliable environment. You will oversee device and identity management for ~150 macOS/Windows devices via Microsoft Intune, enrollments and policy deployments,