Remote CX Solutions Lead — Build

Motum is seeking a CX Solutions Lead to own the customer experience setup and ongoing improvement across a portfolio of consumer brand clients. You will document CX guidelines, set up the helpdesk, build the Help Center, and incorporate AI tools where relevant. You’ll stay on as the system owner, continuously improving as the client grows. The ideal candidate has hands-on experience configuring helpdesk environments (Gorgias, Zendesk) in e-commerce or agency settings and excels at building