Director of Operations

hace 2 semanas

Cartagena de Indias, Colombia Lean Solutions Group A tiempo completo

Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).

The Director of Operations will be required to work On-Site in Cartagena City.

JOB SUMMARY

The Director of Operations is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.

RESPONSIBILITIES

- Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.

- Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.

- Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.

- Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.

EDUCATION AND EXPERIENCE

- 5+ years of experience in leadership roles in the BPO industry.

- Advanced English proficiency.

- Microsoft Office (Teams, Outlook), LSG Portal, 3CX.

BENEFITS

- High competitive salary.

- Schedule from Monday to Friday (Weekends Off).

- Growth opportunities.

- Great environment.

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