Remote Customer Experience Leader | Growth
Hace 2 días
Cartago, Colombia
Placidway-1
Jornada completa
EUR 297,74 - EUR 396,98/año
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PlacidWay is seeking a hands-on Customer Service Lead/Manager to drive the end-to-end customer experience across B2C and B2B interactions. You will lead a remote team, coach representatives, resolve complex cases, and optimize the customer pipeline to improve response times, satisfaction, and conversions.
As a customer-centric leader, you will collaborate with Account Management and healthcare providers to remove obstacles, ensure CRM accuracy, and deliver outstanding service and results in a