Agency Director

Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours We are seeking an experienced and strategic Agency Director – Client Services to lead client service operations within a dynamic creative and advertising environment. This role will be responsible for steering the overall client service function, strengthening strategic client relationships, driving successful delivery across multiple accounts and projects, and ensuring strong collaboration between clients, account teams, project management, creative and other multidisciplinary teams. MANDATORY REQUIREMENT: The candidate’s current or most recent professional experience MUST be within an advertising, creative or marketing agency. Candidates whose most recent experience is in an in-house marketing department, corporate environment, technology company, consulting firm, BPO, or any other non-agency organization will not be considered, even if they have previous experience working at an advertising or marketing agency. What's unique about this job (What you’ll do) Client Services & Strategic Leadership
- Lead and provide strategic direction to the Client Services function, ensuring strong relationships and high-quality delivery across key accounts.
- Act as a senior escalation point for complex client situations, helping teams navigate challenges and reach effective solutions.
- Establish clear priorities, expectations and communication across Account Management, Project Management, Creative and other multidisciplinary teams.
- Build trusted relationships with senior client stakeholders and understand their business objectives, challenges and opportunities.
- Ensure client needs are translated into clear internal briefs, priorities and actionable plans.
- Lead and develop Account Managers, Account Directors and other client-facing leaders, fostering accountability, collaboration and high performance.
- Provide direction and coaching to teams responsible for managing multiple clients, accounts and projects simultaneously.
- Partner closely with creative, strategy, production, project management and other agency teams to ensure effective collaboration and execution.
- Promote a culture of proactive communication, ownership, continuous improvement and client-centricity.
- Help resolve conflicts and remove obstacles that may impact team performance, client relationships or delivery. Business Growth & Agency Performance
- Identify opportunities to strengthen client relationships, increase account value and support business growth.
- Partner with commercial and account teams on new business, upselling, cross-selling and client retention opportunities.
- Monitor account performance, budgets, profitability and key business indicators.
- Support the development and implementation of strategies that improve agency efficiency, client satisfaction and business results.
- Use data, KPIs and business insights to identify opportunities, risks and areas for improvement. Project & Delivery Oversight
- Oversee the successful execution of multiple projects and campaigns, ensuring alignment with client expectations, scope, timelines, quality and budgets.
- Establish appropriate governance and communication mechanisms across complex accounts and projects.
- Ensure teams have clear priorities, resources and ownership throughout the project lifecycle.
- Anticipate risks and proactively address issues that could affect delivery or client satisfaction.
- Work effectively within agency operating models involving creative development, content, production, strategy, project management and client review processes.
- Leverage project management tools and methodologies to maintain visibility and accountability across initiatives. Bring your passion and expertise (Who you are)
- Mandatory: Your current or most recent professional experience must be within an advertising, creative or marketing agency.
- Previous agency experience alone does not meet this requirement.
- Significant professional experience in advertising, creative or marketing agencies, particularly in Client Services, Account Management or a related leadership function.
- Proven experience leading Client Services, Account Management or multidisciplinary agency teams.
- Experience leading managers, senior account leaders or other client-facing professionals is highly desirable.
- Strong strategic client relationship management and executive stakeholder management skills.
- Demonstrated experience with account growth, client retention, new business, upselling and/or cross-selling.
- Strong understanding of agency operations, including creative, strategy, project management, production and client deli