Senior Business Analyst

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About the Role

As a Business Analyst, you’ll support legal specialists who manage incoming law enforcement data requests, ensuring requests move seamlessly through internal case management systems, troubleshooting issues, and serving as the first line to distinguish technical problems from procedural gaps.

Responsibilities

- Maintain, monitor, and optimize request workflows in case management systems

- Troubleshoot and triage system issues; elevate appropriately; separate technical defects from process issues

- Document recurring issues; partner with product management on requirements and improvements

- Prepare summaries, reports, and metrics on volumes, SLAs, and response times

- Identify workflow gaps and recommend process and system enhancements

- Ensure secure handling of sensitive information per privacy policies and compliance standards

- Collaborate with legal, compliance, product, and operations stakeholders

- Other duties as assigned

About You

Qualifications & Skills

- 3–5 years of experience in operations, system support, or legal/administrative support

- Proficiency with workflow and case management tools

- Strong problem-solving and analytical skills; ability to differentiate system errors from process gaps

- Excellent organizational skills, attention to detail, and task prioritization under tight deadlines

- Clear written and verbal communication; ability to produce metrics and summaries for stakeholders

- Experience working with sensitive/confidential data a plus

- Familiarity with legal processes, privacy, or compliance regulations preferred

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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