Operations Project Manager

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About the Role

As an Operations Project Manager, you’ll own the execution and continuous improvement of day-to-day operational processes for a complex software portfolio on our Nightshift Account. You’ll drive operational efficiency, standardize workflows, manage deliverables, and ensure teams have the systems, data, and alignment required to plan, deliver, and support software projects at scale.

Responsibilities

- Oversee daily and weekly operational processes; track progress, ensure deliverables are met, escalate blockers to leadership

- Map, optimize, and standardize workflows across software delivery, QA, release management, and customer support

- Coordinate cross-functionally with Engineering, Product, Customer Success, Finance, and Business Operations to ensure seamless execution

- Design, implement, and enforce SOPs for project delivery, resource planning, and vendor management

- Manage resource plans, capacity tracking, and allocation across teams to meet project and operational goals

- Maintain operational dashboards; define and track KPIs; report on progress, bottlenecks, and efficiency metrics

- Administer and optimize collaboration and PM tools (e.g., Jira, Confluence, ClickUp, Notion) for transparency and accountability

- Identify gaps in communication, reporting, and handoffs; drive measurable, continuous improvements

- Support budgeting, vendor oversight, and spend analysis for ongoing initiatives

- Other duties as assigned

About You

Qualifications & Skills

- 4–7 years of relevant operations or project management experience in a software/tech environment

- Bachelor’s degree in Business, Operations Management, Computer Science, or related field (or equivalent experience)

- Proven experience designing, implementing, and optimizing operational workflows and SOPs

- Strong understanding of Agile/Lean principles and end-to-end software delivery cycles

- Proficient with project and collaboration platforms (Jira, Confluence, Notion, Asana; ClickUp a plus)

- Comfortable with data analysis and reporting (Excel, Google Sheets, BI dashboards); KPI design and tracking

- Excellent organizational, analytical, problem-solving, and stakeholder management skills

- Ability to balance strategic priorities with hands‑on, day‑to‑day execution; thrives in fast‑paced, cross‑functional environments

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About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise‑grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

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