Clinic Scheduler

PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive. Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Retirement plan
- Vision insurance Job Summary The Clinic Scheduler is responsible for handling all participant appointments within Innovative Integrated Health (IIH) facility. This individual will serve as a liaison between participant and medical staff. Clinic Scheduler is responsible for greeting and directing participants, checking participants in and out of the clinic, answering the telephone, data entry of patient demographic information, scheduling and confirming clinic appointments and other administrative duties in support of the organization’s operations. Essential Job Functions
- Collaborate with care team members specifically the Primary Care Physician (PCP) and Registered Nurse Case Manager (RN CM) for appropriately scheduling and rescheduling participants’ clinic appointments
- Scheduling participants’ assessments.
- Answer the telephone by the third ring in a friendly, professional manner.
- Assist with coordination of day-to-day front office check-in/out operations.
- Use customer service principles and techniques to assist with participants, physicians and medical office staff in a professional, calm and pleasant manner.
- Responsible for confirming and documenting participant’s appointments in the Electronic Health Record (EHR).
- Ensure participants are aware of upcoming appointments and are reminded on a regular basis to ensure appointments are kept or rescheduled in a timely manner.
- Identify issues that may prevent a participant from attending scheduled appointments; and communicating solutions to management and participant.
- Review schedules and identify challenges and develop a plan for resolution.
- Pulling files, determining multi-level scheduling needs for maximum participant engagement and satisfaction.
- Ensure necessary equipment or supplies are available for participants scheduled appointments.
- Demonstrate an understanding of participant confidentiality and rights to protect participant and business information.
- Thorough knowledge of current concepts and practices of health and social services to the elderly, particularly of home
- and community-based services within an interdisciplinary team facilitation model.
- Knowledgeable as an advocate for risk-based long-term care programs, specifically the PACE model.
- Ability to work effectively and harmoniously with staff, elderly, public and private agencies, governmental officials, providers of services, and peers.
- Energetic, well organized, dependable, flexible, and resourceful.
- Effective oral and written communication skills.
- Attend and participate in staff meetings, in-services, projects, and committees as assigned.
- Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
- Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
- Be flexible in schedule of hours worked.
- May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License is required. Qualifications Knowledge, Skills and Abilities
- Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
- Knowledge of general office procedures, equipment and filing systems.
- Ability to communicate effectively, both orally and in writing.
- Ability to quickly learn department policies, procedures, goals, and services.
- Skill: Attention to detail and accuracy.
- Ability to change priorities regularly. Working Conditions and Physical Demands
- Ability to access all areas of the center throughout the workday.
- Ability to lift a minimum of 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another employee when attempting to lift or transfer objects over 50 pounds.
- Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
- Ability to communicate verbally with an excellent comprehension of t