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Experience Operations Manager: LATAM

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Collective Hospitality A tiempo completo
Collective Hospitality

We are the travel scene for the next-gen adventurer. With over 70 unique, vibe packed properties across Southeast Asia, South & Central America, we bring you Slumber Party, Bodega Hostels, Path and Socialtel Resorts—each a playground of epic experiences designed for the bold, social, and endlessly curious.

Experience Operations Manager: LATAM - Experience in Hotel strategies, planning, and operational initiatives on-site

Key Responsibilities:

1. On-Site Execution & Oversight: Ensure all strategic initiatives, guest experience enhancements, and operational plans are implemented effectively at each location.
2. Cross-Location Management: Travel between properties, spending 2-3 weeks at each hotel to oversee operations, provide hands-on leadership, and address challenges in real-time.
3. Guest Experience Optimization: Monitor service quality, guest satisfaction, and brand standards, implementing improvements to enhance the overall guest experience.
4. Operational Efficiency: Work closely with on-site teams to streamline processes, improve workflows, and ensure smooth daily operations.
5. Training & Team Development: Provide guidance and training to local teams, ensuring they are equipped to deliver top-tier service and execute company initiatives effectively.
6. Event & Activity Execution: Oversee the successful implementation of planned events, programming, and high-revenue activities to maximize guest engagement.
7. Quality Control & Compliance: Ensure each location adheres to brand standards, operational procedures, and hospitality best practices.
8. Collaboration with Leadership: Act as the bridge between corporate management and on-site teams, ensuring clear communication and alignment on priorities.

This is a crucial role that requires a proactive, hands-on leader with a strong background in hospitality operations. If you're a results-driven leader with a passion for hospitality, we want to hear from you

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