Salesforce Support Analyst

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Gft Technologies Se A tiempo completo

Seleccione la frecuencia (en días) para recibir una alerta: Lugar de trabajo: Remoto ¿Te apasiona la tecnología y las herramientas CRM?
¿Quieres ser parte de un equipo internacional, trabajando con soluciones innovadoras y de vanguardia?
Entonces, esta es tu oportunidad.
Como Especialista Técnico de Salesforce remoto Colombia , serás clave en el soporte y mejora del entorno GFT Salesforce, gestionando incidentes, solicitudes y colaborando con diferentes departamentos dentro del grupo GFT a nivel global.
Serás responsable de analizar problemas técnicos y comerciales, definir mejoras en el paisaje actual y colaborar con proveedores externos para optimizar el sistema.
Tu trabajo marcará la diferencia en la experiencia interna de nuestros clientes
Lo que buscamos: Licenciatura en Ciencias de la Computación o 2 años de experiencia en un puesto de TI.
Experiencia de al menos 2 años trabajando con herramientas CRM (preferentemente Salesforce) o ERP/PSA.
Conocimiento en SQL .
Experiencia en gestión de servicios (ITIL o similar).
Dominio de Microsoft Office a nivel alto.
Fluidez en inglés (nivel B2 o equivalente) tanto en comunicación escrita como verbal.
Habilidades de presentación para comunicarte de manera clara con audiencias no técnicas.
Compromiso con la excelencia en el servicio y capacidad para gestionar tareas de manera autónoma.
Capacidad para manejar múltiples tareas al mismo tiempo , ser proactivo y tomar la iniciativa.
Si eres un apasionado de la tecnología y te entusiasma formar parte de un equipo global, queremos conocerte
Envía tu postulación y empieza a construir el futuro con nosotros.
Te esperamos en GFT
Cinco motivos para ser parte del #TeamGFT Flexibilidad: Aquí el equilibrio lo es todo
Ofrecemos un entorno que respalda horarios flexibles y trabajo remoto.
Colaboración: La colaboración es fundamental.
Trabajamos en equipos multidisciplinarios, donde cada persona aporta sus habilidades únicas.
Multiculturalidad: Contamos con un equipo global diverso que fomenta una atmósfera de aprendizaje y crecimiento personal.
Desarrollo: Ofrecemos un plan de carrera personalizado, así como programas de formación para desbloquear tu potencial.
Relevancia: Colaboramos con clientes líderes en la industria en proyectos de alto impacto que definen el futuro tecnológico.
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