Senior Operations Manager
hace 1 semana
UnifyCX is growing and we are looking for an experienced Senior Operations Manager to join our motivated and ambitious team in Barranquilla.
What Will You Do?
As The Senior Operations Manager you will provide an inspired sense of leadership by overseeing the day-to-day and strategic operations of multiple accounts, consisting of teams of contact center agents, team leaders, and operations managers.
This role will contribute to the growth of UnifyCX by partnering with and supporting the efforts of the departments in the organization and client success managers by helping to drive overall performance and results.
Who You Are To be considered, candidates are expected to have the following: 5+ years of proven operations manager experience Strong analytical and problem-solving skills Excellent leadership and management abilities Ability to work independently and as part of a team Excellent communication skills, both written and verbal Proficient in Microsoft Office package Experience in Six Sigma methodology preferred Demonstrated ability to manage multiple priorities in a fast-paced environment Ability to acquire and maintain an in-depth knowledge of company operations, systems, contract guidelines, and other required policies and procedures Ability to handle confidential information in a professional manner Who We Are UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines.
We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide.
In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients.
Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.
#J-18808-Ljbffr
-
Senior Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completoUnifyCX is growing and we are looking for anexperienced Senior Operations Manager to join our motivated andambitious team in Barranquilla. What Will You Do? As The SeniorOperations Manager you will provide an inspired sense of leadershipby overseeing the day-to-day and strategic operations of multipleaccounts, consisting of teams of contact center agents,...
-
Senior Operations Manager
hace 7 días
Barranquilla, Atlántico, Colombia UnifyCX A tiempo completoWe're always on the lookout for passionate individuals to help us shape the future of customer experience. A culture that values collaboration, creativity, and diversity Whether you're directly engaging with clients or driving innovation in technology, you'll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at...
-
Senior Operations Manager
hace 6 días
Barranquilla, Atlántico, Colombia Humanly (humanly) A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Quality Operations Manager
hace 1 semana
Barranquilla, Atlántico, Colombia Sutherland A tiempo completoJob DescriptionThe Quality Operations Manager will play a key role in ensuring the delivery of high-quality services to our clients. This involves overseeing day-to-day QA operations, providing accurate and actionable feedback, and acting as a liaison between QA and Service Delivery teams. The ideal candidate will have a strong understanding of QA metrics,...
-
Accounting Operations Manager
hace 1 semana
Barranquilla, Atlántico, Colombia Auxis A tiempo completoAuxis is seeking a highly skilled Accounting Operations Manager to oversee daily accounting operations, ensuring accurate and timely financial reporting. The Senior Accountant will provide guidance to junior staff and collaborate with finance, tax, and audit departments.Key Responsibilities:Manage general ledger, accounts payable, accounts receivable, and...
-
Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia Comfamiliar Atlantico A tiempo completoEmpresa multinacional ubicada en la ciudad de Barranquilla, requiere para su equipo de trabajo, profesional en negocios, gestión empresarial, administración, ingeniería o afines, con experiencia de 4 años para desempeñarse como Operations Manager (Director de Operaciones) en oficinas Call Center.Responsabilidades: Desarrollar e implementar estrategias e...
-
Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia Lightbird A tiempo completoJoin or sign in to find your next job Join to apply for the Operations Manager role at UnifyCX . UnifyCX is growing We are looking for extraordinary Contact Center Operations Managers to join our motivated and ambitious team in Barranquilla. What Will You Do? As an Operations Manager, you will oversee and direct the operations for one of our most complex...
-
Operations Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia Lightbird A tiempo completoJoin or sign in to find your next job Join to apply for the Operations Manager role at UnifyCX . UnifyCX is growing We are looking for extraordinary Contact Center Operations Managers to join our motivated and ambitious team in Barranquilla. What Will You Do? As an Operations Manager, you will oversee and direct the operations for one of our most complex...
-
Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completoNote: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).JOB SUMMARY: The Operations Manager is the main face when dealing with the day-to-day operation for both internal and external clients.They play a significant role in the partnership that takes place between our organization and the external client by setting...
-
Commercial Operations Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia HONOR A tiempo completoJob Description:We are looking for an experienced Sales Manager to join our team at HONOR and contribute to driving our commercial success.About the Role:Strategic planning and execution to achieve business objectives, focusing on key areas such as sales, marketing, and operations.Collaboration with external partners and agencies to optimize team performance...
-
Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia UnifyCX A tiempo completoWe're always on the lookout for passionate individuals to help us shape the future of customer experience. A culture that values collaboration, creativity, and diversity Whether you're directly engaging with clients or driving innovation in technology, you'll find a culture at UnifyCX that values collaboration, creativity, and diversity and puts people at...
-
Operations Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completoUnifyCX is growing We are looking for extraordinary Contact Center Operations Managers to join our motivated and ambitious team in Barranquilla. What Will You Do? As an Operations Manager, you will oversee and direct the operations for one of our most complex clients. You will directly oversee the management team to ensure high-quality performance and...
-
Senior Business Development Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia Bayer A tiempo completoJob OverviewWe are seeking a highly skilled Senior Business Development Manager to lead our fresh fruits business in Colombia. As a key member of our team, you will be responsible for defining and achieving business goals, developing market insights, and driving customer-centric solutions.
-
Lead Operations Director for Business Growth
hace 1 semana
Barranquilla, Atlántico, Colombia Lightbird A tiempo completoAbout the RoleWe are seeking a seasoned Senior Operations Manager to oversee day-to-day and strategic operations of multiple accounts.This leader will drive overall performance and results by partnering with departments and client success managers.Your Background5+ years of proven operations management experienceStrong analytical and problem-solving...
-
Senior Quality Assurance Lead
hace 1 semana
Barranquilla, Atlántico, Colombia Sutherland A tiempo completoQuality Assurance RoleThe Quality Operations Manager will be responsible for ensuring the quality of our services by developing and implementing quality control processes, collaborating with cross-functional teams, and identifying areas for improvement. This role requires a strong understanding of quality principles and methodologies, excellent analytical...
-
Customer Service Operations Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob Description:The Customer Service Operations Manager is a critical role within the Auxis organization, responsible for providing professional business and customer service support to our clients. This position requires a strong focus on assisting customer service teams to ensure high levels of customer satisfaction and productivity.Key...
-
Director of Business Operations
hace 1 semana
Barranquilla, Atlántico, Colombia Glowtouch Technologies A tiempo completoAbout UsGlowtouch Technologies is an emerging Global Business Process Outsourcing company with a strong global presence.We deliver tailored contact centers, business processing, and technology outsourcing solutions to international clients.The OpportunityWe seek an accomplished Senior Operations Manager to lead the operational strategy of multiple accounts,...
-
Marketing Operations Manager
hace 1 semana
Barranquilla, Atlántico, Colombia Ewizer A tiempo completoJob DescriptionEwizer is seeking a highly skilled Marketing Operations Manager to join our team. This role will play a crucial part in optimizing and managing our project workflows using ClickUp, as well as implementing effective marketing strategies for our clients.Key Responsibilities:ClickUp Optimization: Review and enhance existing workflows and...
-
Operation Development Manager Senior
hace 2 semanas
Barranquilla, Atlántico, Colombia 4G Architecture Sas A tiempo completoTrabaja en 4G ARCHITECTURE SAS Salario: $8 a $10 millones COP Ubicación: Colombia, Atlántico, Barranquilla Prestación de servicios de diseños arquitectónicos y diseños técnicos funcionales.Descripción general ARQUITECTO BILINGUE - Coordinar cuentas de clientes, verificando la asignación de equipos de trabajos acordes a los proyectos a realizar,...
-
Financial Operations Director
hace 1 semana
Barranquilla, Atlántico, Colombia Auxis A tiempo completoWe are seeking an experienced Financial Operations Director to oversee Auxis' accounting operations, ensuring accuracy and timeliness. The Senior Accountant will lead the development and implementation of accounting policies and procedures and collaborate with finance, tax, and audit departments.Key Responsibilities:Lead the development and implementation of...