Software And Product Technical Writer
hace 3 semanas
Software and Product Technical Writer EntryReady, a leader in electronic access control solutions for the hospitality industry, is seeking a skilled Software and Product Technical Writer to lead our documentation management efforts.
This role will be pivotal in creating, organizing, and maintaining high-quality, user-friendly documentation for EntryReady's hardware, software, and cloud-based solutions.
The ideal candidate will bridge the gap between technical concepts and end-user needs, ensuring all materials are clear, accurate, and accessible to diverse audiences.
Key Responsibilities Documentation Creation and Management Develop and maintain user manuals, installation guides, API documentation, and knowledge base articles for EntryReady's hardware and software products.
Create technical content for various audiences, including IT professionals, system integrators, hotel operators, and general users.
Collaborate with cross-functional teams to gather information and ensure accuracy in documentation.
Content Strategy and Organization Design and implement a scalable documentation strategy, organizing content in a logical and user-friendly structure.
Establish and maintain consistent formatting, tone, and style across all materials.
Create reusable templates for technical documentation.
Cross-Functional Collaboration Work closely with product managers, engineers, developers, and customer support teams to understand and document new features, integrations, and updates.
Partner with marketing to align technical documentation with EntryReady's branding and messaging standards.
Platform and Tool Expertise Manage documentation platforms, content management systems (CMS), and tools (e.g., Confluence, Intercom, or similar).
Leverage visuals, such as diagrams and flowcharts, to enhance the clarity of technical content.
Quality Assurance and Improvement Conduct regular reviews and updates of existing documentation to reflect product changes and evolving user needs.
Solicit feedback from users and stakeholders to continuously improve content quality and usability.
Training and Support Materials Develop training materials and quick reference guides for internal teams and partners.
Create content that supports EntryReady's training and certification programs.
Regulatory and Legal Compliance Ensure all documentation complies with industry standards and regulatory requirements, particularly in security and data privacy.
Collaborate with legal and compliance teams to include appropriate disclaimers, licensing, and warranty information.
Qualifications Required: Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.
3+ years of experience as a technical writer, preferably in the SaaS or IoT domain.
Proven ability to document software applications, APIs, and hardware products.
Proficiency in documentation tools such as Confluence, Intercom or similar.
Familiarity with coding concepts, including experience with markup languages (e.g., HTML, XML) and version control systems (e.g., Git).
Excellent written and verbal communication skills with exceptional attention to detail.
Preferred: Knowledge of Agile development processes and tools (e.g., Jira).
Graphic design or multimedia skills for creating visuals and interactive content.
Experience with localization and translation processes for global markets.
Ability to synthesize complex technical information into clear and concise documentation.
Strong organizational skills with the ability to manage multiple projects and deadlines.
Team player with excellent interpersonal skills and the ability to work collaboratively across departments.
Self-motivated and proactive in identifying gaps in existing documentation and proposing solutions.
What We Offer Competitive salary and benefits package.
Opportunity to work on cutting-edge technology in a fast-growing industry.
Collaborative and innovative work environment.
Professional development opportunities and access to training resources.
Seniority level Associate Employment type Full-time Job function Information Technology and Writing/Editing Industries IT Services and IT Consulting #J-18808-Ljbffr
-
Software And Product Technical Writer
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Corserva A tiempo completoOverview EntryReady, a leader in electronic access control solutions for the hospitality industry, is seeking a skilled Software and Product Technical Writer to lead our documentation management efforts.This role will be pivotal in creating, organizing, and maintaining high-quality, user-friendly documentation for EntryReady's hardware, software, and...
-
Software and Product Technical Writer
hace 5 días
Bogotá, Bogotá D.E., Colombia Corserva A tiempo completoOverview EntryReady, a leader in electronic access control solutions for the hospitality industry, is seeking a skilled Software and Product Technical Writer to lead our documentation management efforts. This role will be pivotal in creating, organizing, and maintaining high-quality, user-friendly documentation for EntryReady's hardware, software, and...
-
Software and Product Technical Writer
hace 14 horas
Bogotá, Bogotá D.E., Colombia Corserva A tiempo completoOverview EntryReady, a leader in electronic access control solutions for the hospitality industry, is seeking a skilled Software and Product Technical Writer to lead our documentation management efforts. This role will be pivotal in creating, organizing, and maintaining high-quality, user-friendly documentation for EntryReady's hardware, software, and...
-
Technical Writer
hace 3 días
Bogotá, Bogotá D.E., Colombia Thales Group A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billions of digital interactions they have with people.Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.More than 30,000...
-
Technical Writer
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Thales Group A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Intermediate Technical Writer
hace 5 días
Bogotá, Bogotá D.E., Colombia Dev A tiempo completoDev.Pro Bogota, D.C., Capital District, Colombia Intermediate Technical Writer - OP01645 Dev.Pro Bogota, D.C., Capital District, Colombia We invite a talented Technical Writer to join our team and contribute to the development of top-notch software for our client, an industry-leading payment processing solution provider offering merchant services to over...
-
Technical Account Manager for Oil and Gas
hace 2 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoAbout Us:Quorum Software connects people and information across the energy value chain. With over two decades of experience, we have helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration.Our...
-
Senior Technical Business Development
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Somnio Software A tiempo completoMake an impact in your CareerAs a Technical Business Development at Somnio Software , you will identify problems and needs from clients both current and potential.You will design innovative value propositions and develop business strategies to drive company growth.You will part of the business development team, focusing on sales and account management,...
-
Technical Solutions Consultant
hace 4 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoAbout the RoleAs a key member of our team, you will be responsible for planning, designing, and deploying technical services for customers. You will oversee end-to-end application installations, upgrades, and other technical services for enterprise software customers, often with complex and highly customized solutions.Your Key Responsibilities• Lead...
-
Proven Writer and Composer
hace 2 días
Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completoJob Overview:We are seeking a highly skilled Proven Writer and Composer to join our team. This is a remote position that requires a strong writing portfolio and excellent communication skills.Responsibilities:Develop engaging written content for clientsCollaborate with clients to understand their needs and preferencesResearch and stay up-to-date on industry...
-
Software Implementation Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoAbout the JobThis is an exciting opportunity to join our team as a Technical Solutions Consultant. In this role, you will be responsible for providing technical guidance and support to our customers. You will lead technical teams and initiatives, master and train others on technical skills, and take a leadership role in the design, configuration/development,...
-
Software Solutions Expert
hace 4 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will provide technical support and solutions to complex business problems through troubleshooting, triaging, and testing of our software applications.Triage customer-reported issues and identify software defects within SLA timelinesWork closely...
-
Technical Support and Training Professional
hace 4 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoAbout Our TeamWe are a diverse and dynamic team dedicated to fostering a culture of diversity, equity, and inclusion. We believe in equal opportunities and strive to create an inclusive environment where everyone can grow and thrive.Job DescriptionThe Customer Success Engineer role is a critical position that requires a unique blend of technical expertise,...
-
Technical Support and Training Lead
hace 4 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoJob DescriptionThe Customer Success Engineer (CSE) plays a critical role in building relationships with new and existing customers by project managing their onboarding to our product. The ideal candidate is technically savvy, with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry.The CSE is...
-
Technical Solutions Advisor
hace 4 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoJob DescriptionThe Technical Solutions Advisor will be responsible for providing timely and effective solutions to complex business problems through troubleshooting, triaging, and testing of our energy-specific software applications.Responsibilities:Identify, document, and configure software defects within SLA timelinesWork closely with product and...
-
Senior Software Developer
hace 4 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoCompany OverviewWe are a leading provider of cloud-first software solutions for the energy sector. Our mission is to connect people and information across the energy value chain, providing decision-ready data to thousands of companies.About UsWith over two decades of experience in developing innovative software solutions, Quorum Software has established...
-
Senior Software Engineer
hace 4 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoOverview As part of the Engineering organization, you will be a full-stack senior developer as part of a 6-8 person agile team developing and maintaining new and existing functionality of a SaaS business application for the energy sector.The candidate will collaborate with Product Management and Customer Success to design, develop, and deploy solutions to...
-
Technical Product Trainer
hace 3 semanas
Bogotá, Bogotá D.E., Colombia InterGame Ltd A tiempo completoOur client, a leading technology and software provider of virtual sports, is on the lookout for a Technical Product Trainer to join operations in Colombia. Our client's offerings are designed to cater to a wide range of clients in the gaming and betting industry, ensuring a seamless experience whether users engage with their products via online platforms...
-
Cloud-Based Software Solutions Architect
hace 3 días
Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completoAbout This RoleWe are looking for an experienced Senior Software Engineer to join our Engineering organization. As a key member of our team, you will work closely with Product Management and Customer Success to design, develop, and deploy solutions that meet the needs of our customers.Key ResponsibilitiesCollaborate with cross-functional teams to develop and...
-
Technical Program Manager
hace 3 días
Bogotá, Bogotá D.E., Colombia Truelogic Software LLC A tiempo completoTruelogic Software LLC is seeking a highly skilled Senior Software Development Manager to lead our engineering efforts in developing innovative solutions for identity verification and fraud prevention. As the Director of Engineering for our Identity and Fraud platform, you will be responsible for shaping the technical vision and direction of the platform,...